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I needed something a little unusual. This is a new house, the carpets were cleaned recently but had no Scotch Guard put down. So I only wanted the protective coating. No problem! The tech actually came early, he was cheerful, friendly and FAST. I'd definitely recommend this company - I'd hire them again!Apr 16, 2017Verified
Best carpet cleaner I have ever hired. I will definitely be hiring again.Sep 29, 2016VerifiedMSS Cleaning's reply
Thank you Rene! It was a pleasure working with you. It's not the first time we've been able to remove stains others failed to remove - the best technicians armed with the best equipment certainly makes the difference! Please let us know if/when you need help with any future cleaning needs.
They were quick to reply to my inital inquiry about getting the office carpets cleaned. Andrew showed up and did an estimate very quickly. The day we scheduled to have them cleaned his guys showed up early and did a good jon.Nov 15, 2016VerifiedMSS Cleaning's reply
Thanks for the review, Brittany. We love carpet cleaning office spaces (and do a lot of them), so I'm glad yours turned out great as well. Please let us know in the future when you'd like us to come back and do it again! - Andrew
MSS Cleaning did a good job. They arrived on time, were friendly to communicate with, and cleaned the carpets well. I would hire them again.Nov 27, 2016VerifiedMSS Cleaning's reply
Thank you, Linda.
IF there were 6 stars, I would give 6. Alberto did an incredible job with the carpet and tile cleaning I asked him to do. The home is 3300 sq ft and lots of carpet, some tile. He arrived on time, and worked non-stop until he was done. The tile looks amazing like new again. The carpets had some stains which were able to be removed successfully. The previous owner had a dog and as cute as she was, left a faint smell on the carpet in the basement. Seems like it is gone. I will definitely use this company again, hopefully the same technician. They did what they said they would do, no tricks, hidden upsell or pressure. Thanks for your honesty and hard work. Carpets look great. Smell great too.Jan 6, 2017VerifiedMSS Cleaning's reply
Thanks Wade - it was great working with you. Glad you are happy with how it all came out. Welcome to Denver!
- What should the customer know about your pricing (e.g., discounts, fees)?Residential: We offer fixed pricing based on count of areas (see services for more details). This pricing is all inclusive with the exception of things like pet urine, tar, blood or red stains. No nickle and diming going on here. Commercial: Work is always bid onsite. We'll measure with a laser and get you an accurate price up front.
- What is your typical process for working with a new customer?After we set an appointment, you'll receive a confirmation email and text message containing your estimate. You'll then receive appointment reminders, and an on-the-way notice when we're heading to your home. After the appointment, we'll follow up to make sure everything went great. We're locally owned and operated so you'll always be able to speak with a true professional if you have questions or need anything at all.
- What education and/or training do you have that relates to your work?Numerous IICRC certifications maintained in-house across our technicians. Ongoing education required of technicians. IICRC Certifications in: - carpet cleaning - carpet repair and stretching - water restoration - odor control - upholstery and fabric cleaning