FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I often run special promotions and discounts. However, I have offered payment plans for some of my customers to help them out. Everything really depends on our consultation, the couple's vision and needs, how big the wedding is etc.
- What is your typical process for working with a new customer?
After a completed consultation and my client and I agree to move forward below is Exquisite Weddings & Events policy. Securing your date: A signed contract and 50% nonrefundable and nontransferable retainer is required to secure your event date and began the planning process. The payment for the retainer will be processed when the contract is signed and received. The retainer will be deducted off of your final balance. Your retainer will be non-refundable for reasons including but not limited to; any services rendered, cancellation of the event, date change, change in services, weather, sickness, etc. Payment Policy: Payments may be made by credit/debit cards or your bank account through Paypal. Final balance including any additional aforementioned fees will be due 10 days prior to your event date. Cancellation Policy: Any payments made for retainer are considered non-refundable if the client chooses to cancel an event. Events canceled 60 to 90 days prior to the event date are required to pay 50% of remaining balance due. Events canceled 30 days or less will be responsible for 100% of the remaining balance due. In the event that a planner is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made up to, including a full refund of retainers for services not provided.
- What questions should customers think through before talking to professionals about their project?
Do you have my date available? How many weddings have you done? How many weddings have you done that are similar in style and size? Can you provide me with references? Do you have liability insurance? What is your payment process? How many times will you meet with me before the wedding? Are there a certain number of phone calls permitted? How do you communicate with clients? Is it mainly email, phone calls, texting or meetings? How many weddings will you be working on at the same time (day of and throughout the entire process)? What do you need from me before the wedding? How many weddings will you be working on at the same time (day of and throughout the entire process)? What If my event runs late, how much are the overtime fees? Have you worked with any of my other vendors before? Will you provide vendor recommendations? Can I contact you for vendor referrals and other advice before the wedding? Will you set up our personal items at the ceremony and reception? (Guestbook, photos, toasting flutes, cake cutting pieces, favors, escort/place cards, signs, etc.) Will you be at the rehearsal? What is your dress attire? What time will you arrive on my wedding day? What time will you leave? Do you provide an assistant? Is there an extra fee for this? Will you bring an emergency kit?