FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?
After we schedule a time that works best for your family for an in-home estimate, our design associate will arrive in his mobile showroom containing thousands of samples of various flooring types. We will take a look at your desired project and assess your wants and needs for the project, measure your space, and then look at samples together. After you have found the perfect flooring for your home, our design associate will put together an estimate for a turnkey project, right down to the penny.
- What education and/or training do you have that relates to your work?
Our design associates take continuous, weekly training for customer satisfaction and material/product knowledge. Our installers are required to have at least 7 years experience in flooring, and bring a check-list to each job site to assure the customer is satisfied with the work they complete.