FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each project is different from the next. Its simply not accurate to provide a price before a thorough inspection of the property is performed. If your just looking for a comparison I can tell you a quality metal roof is usually about double the cost of a comparable shingle roof. That may sound like a big difference but please keep in mind a metal roof has a lifespan of 3 shingle roofs, making it the much cheaper option over the lifetime.
- What is your typical process for working with a new customer?
Meeting with customer on site. Doing a thorough inspection and collection of measurements. Discussion of options, pricing, procedure, and warranties. If all is agreeable we will then contract and set dates for install. During the installation the project manager remains on site to handle any issues that might arise. Once the job is complete we will meet with the customer, verify their satisfaction, collect any outstanding balance, and provide any warranty/guarantee certificates.
- What education and/or training do you have that relates to your work?
Certifications and Licensing (if applicable) from numerous authorities, manufacturers, and educational outlets. Ongoing education is important and mandatory with BSB. We are constantly searching for new and improved products and processes, as well as training with top professionals in the industry.