FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a standard base for upright pianos up to 48", upright grands, grand pianos up to 5' 10", grands 5' 11"+, etc. The rates are based on a 25 mile driving radius. Additional charges are for excessive additional mileage and use of additional equipment (ramps, grass boards, sleds, winches, etc.) as well as additional manpower. We do not work on an hourly so we do not purposely work slow or perform work that is not needed, but only done to add to the time (e.g., you do not need to plastic wrap a piano for a local home-to-home move when being singly in a truck).
- What is your typical process for working with a new customer?
To make sure that we have all details correct regarding the move, we prefer to be able to speak with our clients directly prior to showing up for a move. Our quotes are based on the information provided by a customer, and when the actual characteristics of the move are not as described, additional charges may be incurred for use of ramps, etc. In addition, if we are not clear about the requirements of a move, on occasion we have found that we did not arrive properly prepared with the equipment needed or number of personnel required and had to delay the job.
- What education and/or training do you have that relates to your work?
Continually moving pianos professionally since 1983.