MM Professional Cleaning Services
2018 Top Pro
About this pro
We are a family owned operation focused on providing SUPERIOR SERVICE and a GREAT EXPERIENCE. We have been in the service industry a combined 30 years across multiple industries, and understand what Customer Service truly means. Our team has been cleaning a combined 15 years. Our experience ranges from office cleaning and caring for hard surface floors, all the way to residential care. We know what we're doing and will PARTNER with you on price and services that best fit your needs. Being part of an effective and winning solution is what we're about. I view my contracts as Business Partners and strive to be viewed the same way in return. That's been accomplished in my past by adding value and not just doing as little as possible to get by.
Customers rated this pro highly for professionalism, value, and punctuality.
MM Professional Cleaning Services is a Top Pro
Top Pros are the highest-rated, most popular professionals on Thumbtack. Only 4% of our professionals get Top Pro status.
Great work and nice peopleApr 11, 2018Verified
John had a great attitude and adaptability that allowed the work to be efficient with an excellent result.Apr 6, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I price by either the square foot if I'm cleaning flooring, or the amount of time I believe it will take to complete a project. Whenever I quote I'm transparent with the customer regarding how I bill.
- What is your typical process for working with a new customer?I typically ask a million questions. That helps me understand what they're looking for and how I can best be of service to them. I've had some cases where I merely advised a potential customer that they didn't need all that they were looking for based on what I heard them say. There have been other cases where I had to tell them what they were asking for wouldn't get them to where they stated they wanted to be. Once we do business I like getting as much feedback as possible to ensure I'm on the same page with the customer. If/when things change having an open line of communication makes things easier for everyone. My experience has been that folks don't like surprises when they're paying their hard earned money.
- What education and/or training do you have that relates to your work?My team has a combined 15 years experience cleaning and caring for floors. Our experience ranges from healthcare facilities to warehouses. We also have over 20 years experience in customer service.