MM Professional Cleaning Services
About this pro
Great Service! Good quality of work and very friendly staff. Definitely recommended!Jul 29, 2018Verified
John had a great attitude and adaptability that allowed the work to be efficient with an excellent result.Apr 6, 2018Verified
John was very responsive, punctual, was able to work me into his schedule with 48 hours notice and did great work. Our floors look 100x better. I will be hiring him again the next time we need our floors cleaned. Thanks!Mar 19, 2018Verified
Not only did they provide the best quote, they have been the most responsive and made me feel comfortable about hiring them for the job!Mar 9, 2018Verified
Did everything they said they would, and I am very satisfied. Will definitely refer them to others.Feb 13, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I price by either the square foot if I'm cleaning flooring, or the amount of time I believe it will take to complete a project. Whenever I quote I'm transparent with the customer regarding how I bill.
- What is your typical process for working with a new customer?I typically ask a million questions. That helps me understand what they're looking for and how I can best be of service to them. I've had some cases where I merely advised a potential customer that they didn't need all that they were looking for based on what I heard them say. There have been other cases where I had to tell them what they were asking for wouldn't get them to where they stated they wanted to be. Once we do business I like getting as much feedback as possible to ensure I'm on the same page with the customer. If/when things change having an open line of communication makes things easier for everyone. My experience has been that folks don't like surprises when they're paying their hard earned money.
- What education and/or training do you have that relates to your work?My team has a combined 15 years experience cleaning and caring for floors. Our experience ranges from healthcare facilities to warehouses. We also have over 20 years experience in customer service.