FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a variety of support plans and can find one to fit pretty much any need and budget. Best way to approach this question is to schedule a site survey and then discuss it.
- What is your typical process for working with a new customer?
The way we prefer to approach things is very deliberate. 1. Schedule the site survey to gather the information we need 2. Site down with the potential new client and discuss the findings 3. Work out a support plan that is going to best serve the potential client in terms of support level and price point. 4. If all goes well and we reach an agreement, the client is schedule for onboarding. 5. The new client is assigned one of our senior technicians for the initial 90 days while we get to learn their environment. This liaison is their primary point of support and will follow up on any issues they have, even if another tech handles it.
- What education and/or training do you have that relates to your work?
I have about 23 years of professional experience in the IT industry ranging from desktop support tech to director of the IT department for a large restaurant chain supporting over 300 stores across 13 states. I hold A+, Network +, Security + and Server + certifications as well as Certified Ethical Hacker, Microsoft, Dell, VMware and other vendor specific certifications. The rest of our team has a combined 75 or so years of experience and also hold numerous industry certifications.