|Sunday||8:00 a.m. to 8:00 p.m.|
|Monday||8:00 a.m. to 8:00 p.m.|
|Tuesday||8:00 a.m. to 8:00 p.m.|
|Wednesday||8:00 a.m. to 8:00 p.m.|
|Thursday||8:00 a.m. to 8:00 p.m.|
|Friday||8:00 a.m. to 8:00 p.m.|
|Saturday||8:00 a.m. to 8:00 p.m.|
Havens HVAC LLC
About this pro
I was so impressed with Tim - he came and quickly assessed the problem. He actually didn’t mind me standing over his shoulder and he explained each step to me so I understand what happened, why it happened and how he needed to fix it. He also took the time to help out on other concerns with my water heater which was adjacent to the furnace! He really did an excellent job, cleaned the outdoor AC box, fixed the multiple issues with my furnance, and worked with me to ensure my situation was resolved while not breaking the bank. He was super easy to work with and I highly recommend him for any and all HVAC services!Aug 17, 2018Verified
Had the most amazing experience with Tim. I sent out for a quote at 10pm and he responded immediately. He arrived at my house at 9am the next morning and upon inspection my AC unit needed to be replaced. It was due so we weren’t surprised. Tim rearranged his schedule and picked up the parts and installed an entirely new unit that same day! He didn’t want my dogs to be without AC so he made it happen fast. I took the pups to work with me and came home to a locked up home with working AC. He’s awesome, use him!Aug 10, 2018Verified
Tim is awesome, personally and professionally he was top notch. Came in, through his shoe covers on right away. I told him to take them off, his reply was "I don't do floors." True professional and right away you can tell he's kind. I was really worried about this repair, my furnace was making a noise so loud the neighborhood could hear it. Not only did he easily fix that without requiring any parts. The furnace is quieter than it was before. He even cut a door in my furnace for a filter (which it didn't have), and built a cradle for it, for such a low price and high quality, I'm feel like I robbed him. It's great to find someone that I know I can trust with this stuff from now on. He'll be back this summer to replace my AC and possibly replace this 25 year old furnace. Thank you so much Tim it was a pleasure. In the pic below this door did not exist an hour ago, replacing the filter was stupid.Sep 25, 2017Verified
I have nothing critical to say at all about Tim. He was prompt, professional, personable and competent. The problem was solved quickly and thoroughly and he was friendly and communicative which set me at ease with the process and helped me to better understand what the issue was in the first place so that I can recognize it in the future. I will have him stored as my HVAC contact for the future and would highly recommend him.Jul 29, 2018Verified
Tim was professional and friendly. He went above and beyond what most contractors would do. I would definitely use him again and recommend him highly.Jul 22, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?My Standard service fee is $69 I go by flat rate pricing for repairs, replacements and add-ons. (Air quality products) This insures reasonable prices while still being able to maintain the cost of operating my company.
- What is your typical process for working with a new customer?There are many different customers with different heating and cooling needs. I like to get to know the customers and address their issues directly and offer additional options for every solution. The sequence of operations are always explained so that the home owners understand their equipment and how to perform routine maintenance to prevent future issues.
- What education and/or training do you have that relates to your work?Having over 20 years experience in the field, installing and servicing, I have seen and fixed it all. However, technology and the advancment of more efficient equipment and products have kept me researching and studying to keep up to date. I have been EPA certified since 1993 which allows me to purchase, handle and work with refrigerants.