What should the customer know about your pricing (e.g., discounts, fees)?
We have a one hour minimum, but do not charge a dispatch fee or travel within our service area. None of our employees work on commission, so you can be sure that their assessment is fair and based on their professional opinion rather than money motivation.
What is your typical process for working with a new customer?
We have a conversation about the needs and concerns. Then we set up an appointment to come out and perform the repair. On very large jobs, we will come out for an estimate. The majority of our repairs take one to two hours and we complete the transaction in a single day.
What education and/or training do you have that relates to your work?
Scott Smith is a master plumber. Our plumbers all have at least 10 years of experience in the industry. We also train apprentices using the US Department of Labor apprenticeship standards for plumbing.
How did you get started doing this type of work?
We have owned our own plumbing business since 2012, but Scott Smith has been plumbing in the Upstate for about 20 years.
What types of customers have you worked with?
Residential home owners, property managers, restaurants, and office parks.
Describe a recent project you are fond of. How long did it take?
We focus exclusively on plumbing repairs and maintenance and sewer line cleaning. This allows us to provide the value of service, availability, and flexibility to serve our customers with outstanding service and quality.
What advice would you give a customer looking to hire a provider in your area of work?
Ask if employees are paid commission, ask if they are a member of any professional associations, and ask whether they are sending a "technician" or a plumber.
What questions should customers think through before talking to professionals about their project?
What are their expectations and how quickly do need the repair completed?