FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, regardless of the amount of junk in your home or business our prices will be consistent. Its based off of a formula that accounts for both amount of junk and the amount of time the project will take. More heavier materials and a more detailed scope of work will reflect the price accordingly.
- What is your typical process for working with a new customer?
We like to get the ball rolling with a free in person estimate to get eyes on the project and have to opportunity to connect with the potential client. Once we have gone over the details of the scope of work we will give a accurate quote on site so you can see where your money is going. After accepting, you are put on the schedule and will receive a confirmation phone call on a date before the project is launched. Our number one priority is customer satisfaction.
- What advice would you give a customer looking to hire a provider in your area of work?
I would urge all potential clients that are price shopping to use their best judgement when interviewing any company. Find out who will be doing the work, are they sub-contractors or hourly employees that have been through the companies trainmen program? What is the feeling you get having these people in your home? Junk removal is personal and it should be an experience you enjoy every step of the way. Find out if they require a deposit and whether they are using warrantied products.