Javier Salas

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Computer issue

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Desktop or laptop

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Introduction: I am an experienced and knowledgeable information technology professional who is seeking to contribute training and acquired skills within a help desk support role. I work well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations and maintenance. I have an in-depth knowledge and understanding of numerous software packages and operating systems. I am skilled in providing customer and end-user help desk support. I can easily identify and resolve technical issues and concerns. I have excellent communication and presentation capabilities. I maintain and support servers, workstations, laptops, printers, and telephone systems. I troubleshoot issues that are related to hardware and application software and find solutions in an efficient manner. I provide internal help desk service to all employees, acting as main resource to resolve or assist in resolving all hardware and software issues that arise. I maintain and monitor the system, including backups and preventive maintenance.

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Computer issue

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Reviews

3.7

3 reviews

5

67%

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1

33%

Carlos r.

Dec 21, 2015

good

Johny T.

Dec 23, 2015

Diagnostic and repair a laptop. Great accuracy and results. Fast results

Moisés R.

Jan 7, 2016

Javier Salas is a responsible, reliable and very professional person. He is always worried about users, and give more than they request him. He works hard and always is available to learn new things. On the other hand, is a good person and better friend.

FAQs

What is your typical process for working with a new customer?
First maintaining a good attitude, with a smile in my voice. Be professional, answer all questions for the customer. Explain the procedures and what I am doing. Ask the customer what they need and looking for.
What education and/or training do you have that relates to your work?
TECHNICAL COMPUTER SCIENCE INSTITUTE OF TECHNOLOGY VENEZUELA (CARACAS, VENEZUELA) COMPLETED 4 SEMESTERS (TECHNICAL CARRER) NOT GRADUATED. HIGH SCHOOL DIPLOMA WITH SCIENCE DEGREE LICEO AVILA (CARACAS, VENEZUELA) GRADUATED HIGH SCHOOL DIPLOMA (HOMOLOGATION) CHRISTIAN ACADEMY (MIAMI, FL) GRADUATED TEAM COMPUTER INSTITUTE MAINTENANCE AND COMPUTER REPAIR (CARACAS, VENEZUELA) COMPLETED MIA EXPERIENCE CUSTOMER SERVICES TRAINING INTERNATIONAL AIRPORT, MIAMI CONVENTION & VISITOR BUREAU
What types of customers have you worked with?
I have worked with all kinds of customers, high level executives, business professional, and the general public International Corporations (i.e.: health insurance, financial/banking, local business, down to the small home based business

Javier Salas

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