FAQs
- What is your typical process for working with a new customer?
In my experience, building competencies around customer service and continually improving my customer relations is one of the best results to meet new customers. Utilizing Social Media, Phone support, and Email
- What education and/or training do you have that relates to your work?
Dynamic 25 year career in Hospitality Industry operations, Rooms Operation, Food and Beverage Operations. Sophisticated in servicing diverse clientele. A seasoned multilingual (English & Spanish) communicator with a disciplined work ethic, entrepreneurial spirit, high level of enthusiasm and an extensive background in the following broad-based competencies. -Excellent People Skills -Skilled in team building and implementing employee involvement and quality control programs to increase morale and performance. -Genuine delivery of services, meet needs and committed to excellence Open a Luxury Hotel 315 Guest Rooms, 8,000 square feet of meeting space, and SPA Responsible for Housekeeping, Laundry, Mini Bar, Butler Pantry ensuring efficient operation Skilled in providing hands-on field service and ensuring client satisfaction Developed and directed a department strategy for open the hotel Evaluated and order the needs for the department operation Implemented the safety regulations for Housekeeping and Laundry Evaluated staffing labels, and hired Established relationship with vendors Developed and maintained a training check list for each job position Maximized the financial performance of the department Constantly training improvement performance for employees Build a relation and loyalty with customers and employees to ensure a memorable experience and genuine care for the clientele & employees.