ComputerGuy Services

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Computer issue

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Desktop or laptop

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Introduction: ComputerGuy is your Houston Heights and Northwest Houston source for onsite computer repair of all needs. ComputerGuy has more than 25 years experience resolving computer technology issues of all sizes, with expertise in both Apple Mac and Microsoft Windows technologies. ComputerGuy will go on-site to resolve your computer issues often for less than the competitors charge for you to bring in your computer to them. I enjoy helping people out of complex computer and technology problems...

Overview

Hired 1 time

Background checked

1 employee

15 years in business

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Specialties

Computer issue

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Computer type

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

5.0

3 reviews

5

100%

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Mary G.

Jul 4, 2017

Computer Guy has been my " go to" person, for many years, when I am in need of assistance with my home computer. He is extremely knowledgeable as well as efficient and thorough. My five star rating is not given lightly...he has earned it!

Kate L.

Jul 8, 2017

I was very happy with my experience. I am a complete novice about computers and Kevin found a way to understand my needs and communicate solutions in a way I could understand. I would definitely use him again.

Karen B.

Jul 12, 2017

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Hired on Thumbtack

My computer was infected with a "ransom virus" and was completely useless. Kevin got the computer one day, repaired it, and I got it back within 24 hours. Yes, I'd use him again.

Computer Repair

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Background Check

Kevin Jackson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I am $60/hour bring-in or $85/hr if I go on-site.
What is your typical process for working with a new customer?
Try gauge their comfort with computers so I know what level of information they may want or be able to comprehend about the problem of the technology that is in front of them. It's important to not talk "over" their head and confuse them. I think I have the capability of conveying technology in a way that it's not overwhelming or scary.
What education and/or training do you have that relates to your work?
I have over 25 years experience in the I.T. industry, with experience in DOS, Windows 3.1, Windows 3.11 for Workgroups, Windows 95, Windows 98, Windows ME, Windows 2000, Windows NT, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, and all flavors of Mac OS 8/9, and OS X. I am certified in Dell, Microsoft, and Apple (ACMT).

ComputerGuy Services

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