FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The only "Standard pricing system for service" we have is to give the customer the lowest price available in the industry. The easiest thing in the world is to set a standard across the board price for a service. This is not fair to customers who require less service than that standard price covers. So the object of is to give the lowest price in the industry and the highest quality service. That way we eliminate our competition as we are driven by the passion for service; not the attempt to make the most money possible from the customer!
- What is your typical process for working with a new customer?
The close relationship starts with a phone call for help from a sincere customer. We don't just hear their concerns; we listen to them. In order to adequately understand the customer's need we listen from the perspective of actually being "In their shoes". We then began to mentally visualize the condition of the customer and compare this visualization to previous work related endeavors. By doing this, it emotionally physically and mentally allows us to connect with the needs of the customer. And also allows us to provide a valuable initial consultation over the phone that is mutually beneficial. And in some cases we can tell the customer how to solve the problem themselves!
- What education and/or training do you have that relates to your work?
As a company we have over 63 years of expert experience.