FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All services have a flat rate that include a 7.0% Indiana sales tax. Please visit my website for more details.
- What is your typical process for working with a new customer?
I ask that all clients provide as much information as possible to better assist their computer problem. In return I greet and serve all new clients with the warmth and professionalism I would expect in return. Thumbtack.com operates on a credit rubric, meaning that professionals respond to clients via credits. The more complex the issue, the more credits it costs. Hence, SERIOUS INQUIRIES ONLY! Clients receive live updates of items serviced!
- What education and/or training do you have that relates to your work?
A+ Certification; 10yr technical background diagnosing and troubleshooting hardware/software computer problems; Tier I-II support experience; working knowledge of network typologies & configuration.