FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most roofing services, require a on-site inspection and overall evaluation to determine the best process and materials for your particular situation. In addition we will verify the roofing area size and making an accurate, no surprise estimate that includes all necessary material, ranging from substrate, flashing, ridge vent etc for a worry free roofing system.
- What is your typical process for working with a new customer?
Conduct a free, no pressure on-site evaluation, we will provide photograph documentation of any unknown damage or potential problem areas, we will then prepare the estimate and submit it to the customer for consideration, the estimate will include all related material samples and we will gladly answer any questions regarding the bid or materials. We will provide any additional color sample boards or style of shingles that may be requested free of charge, your satisfaction is our # 1 goal. Upon approval of the estimate, we will directly coordinate all material delivery and scheduling, keeping you informed at all times of the progress. Upon completion, an inspection will be conducted to ensure strict manufacturer standards for installation have been met, any irregularities or potential problems will be immediately corrected. You will then be billed accordingly for the services, warranty information and final submission will be delivered to you once payment has been processed.
- What education and/or training do you have that relates to your work?
CertainTeed Master Shingle Applicator (Wizard) CertainTeed Shingle Quality Specialist