|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
SSG Consulting, LLC
About this pro
We actually haven't started on the project but based on Evan's excellent communication I feel very good about the call. Very professional and sincere.May 8, 2018Verified
We have 2 small businesses and have used SSG for most all of our IT requirements - from servers to workstations to mobile devices. Evan and his staff are top notch. Very accommodating; A great IT value.Apr 7, 2018
These peeps are rad. They fixed my laptop a couple years ago, and even though I now live in Austin,TX, I was still able to message them with recent computer issues. They responded right away and were able to help fix the problem over the phone. Great customer service and they really know what they’re doing. 👍👍Apr 6, 2018
They are patient, explain things clearly and never give up until they solve a problem. I feel like I am the only client that Evan and Richard have...as they get back to me so quickly. I can’t imagine having a computer without their support!Apr 5, 2018
The consultants at SSG respond quickly to solve problems, such as a misbehaving printer, obstinate application software, or an Outlook program that refuses to sync across devices. It's especially convenient because they log in remotely and don't ask me to lug hardware to them. They provide excellent counsel about hardware purchase and installation. I have worked with SSG for many years and have been happy with all their employees.Apr 5, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?As we are new to Thumbtack, we are currently offering 33% discount pricing to new clients - $100 per hour onsite and $50 per hour remote. We typically charge $150 an hour for onsite, and $75 per hour for remote services. There is no travel fee, but there is a one-hour minimum for on-site work.
- What is your typical process for working with a new customer?We will conduct a phone or email consultation first, to get all of the relevant information from the client. We will then come to an agreement about a plan moving forward, including whether it requires remote or on-site support, equipment needed (if any), upgrades, accounts or passwords, etc. We will then be able to address the problem immediately, or set a schedule to start. Payment can be processed via credit card or check.
- What education and/or training do you have that relates to your work?20+ years of experience setting up, maintaining, and troubleshooting all types of computer systems for homeowners and small business clients, including (but not limited to): Microsoft Windows (7, 8, 8.1, 10) Microsoft Windows Server (2008/R2, 2012/R2, 2016) Microsoft Office products, including Office 365 Microsoft Exchange 365 Apple OSx (all versions) Smart Phones / tablets (iPhone/iPad, Android, Google Phone, Windows phone) Network appliance & Firewall setup and maintenance (Cisco, SonicWALL, etc) WiFi surveying and setup