FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As we are new to Thumbtack, we are currently offering 33% discount pricing to new clients - $100 per hour onsite and $50 per hour remote. We typically charge $150 an hour for onsite, and $75 per hour for remote services. There is no travel fee, but there is a one-hour minimum for on-site work.
- What is your typical process for working with a new customer?
We will conduct a phone or email consultation first, to get all of the relevant information from the client. We will then come to an agreement about a plan moving forward, including whether it requires remote or on-site support, equipment needed (if any), upgrades, accounts or passwords, etc. We will then be able to address the problem immediately, or set a schedule to start. Payment can be processed via credit card or check.
- What education and/or training do you have that relates to your work?
20+ years of experience setting up, maintaining, and troubleshooting all types of computer systems for homeowners and small business clients, including (but not limited to): Microsoft Windows (7, 8, 8.1, 10) Microsoft Windows Server (2008/R2, 2012/R2, 2016) Microsoft Office products, including Office 365 Microsoft Exchange 365 Apple OSx (all versions) Smart Phones / tablets (iPhone/iPad, Android, Google Phone, Windows phone) Network appliance & Firewall setup and maintenance (Cisco, SonicWALL, etc) WiFi surveying and setup