What should the customer know about your pricing (e.g., discounts, fees)?
We generally price carpet cleaning by the room based on 170 sq ft per room which is a regular size living room. Our minimum is $75 and that is for up to 2 rooms. It is usually $30 per additional room. Upholstery is $12 per linear foot for sofas, love seats & sectionals. Other upholstered items are prices per item. We usually clean and seal tile and usually will come out to give an estimate unless the customer knows the square footage that needs to be cleaned. The more that needs to be cleaned the lower the price per square foot but it typically is around $1.00 a square foot to have it cleaned and sealed.
What is your typical process for working with a new customer?
When a customer calls us we will ask them a few questions. Usually to find out what rooms need to be cleaned and if there any pet stains or food dye stains that the customer is concerned about, things like that. Then we will give them a quote over the phone so they will know approximately the cost of the cleaning. We are usually pretty accurate because we have been doing this for over 20 years and have a lot of experience. We then will explain the cleaning process and answer any questions they may have then ask if they would like to set up an appointment. It's pretty easy.
What education and/or training do you have that relates to your work?
Chem-dry is a franchise so we are required to have yearly training that helps us stay caught up with the latest techniques and product's in our industry. All of our technicians have to go through and pass a 5 star training program and continue with online training throughout the year. We also have owned and operated Precision Chem-Dry since 1994.
How did you get started doing this type of work?
A friend of mine owned a Chem-Dry in Utah and I started working for him as I was gong to college. A Chem-Dry franchise became available here in Las Vegas so my wife looked into it and decided to join the Chem-dry family!
What types of customers have you worked with?
We work with both residential and commercial customers.
What advice would you give a customer looking to hire a provider in your area of work?
If you have lived in Las Vegas long you know that there are all kids of bait and switches out there so don't be fooled by a low price. You often get what you pay for. Also anyone can go and set up a carpet cleaning business without any training or experience so ask questions that go deeper than just pricing when looking for someone who you can trust coming into your home.
What questions should customers think through before talking to professionals about their project?
Common questions we like to know are:
How old is your carpet?
When was it last cleaned?
Do you know of any pet urine?
Do you have any food dye stains like Gatorade,coffee or tea?
What are your main concerns and expectations?
We don't want to hassle or embarrass anyone but we want to be helpful to our customers and want to understand the complete situation so we ask questions.