Cooper Cleaning & Car Detailing

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Introduction: I am a cleaning and organization nut! I make a lot of my own non-toxic cleaners myself and started doing that not because of a fad or trend, but because I have 2 little ones that are into EVERYTHING and to keep them safe I researched and tested hundreds of formulas until I found ones that are just as effective (if not more so) as commercial products. I can use my recipes in your home, or your recipes, or any commercial cleaners you'd like. I also love to sort, organize, and label. It probably sounds strange, but it's a passion of mine. I scour books, magazines and blogs for organization inspiration andi know what works for all types of people and what doesn't-I've done a lot of the difficult and tedious work for you already, but I don't expect my customers to do as I do, I'm here to work for you, I aim to please and am happy in a job well done. The best way to show me you like my work is if you invite me in again. That's my goal-a happy, repeat customer. I like the physicality of this work, the moving around and never bring bored. I also like seeing instant results when I've finally gotten rid of that stubborn bathtub ring or removed the mystery stain from a favorite pair of jeans. It's the instant gratification of a job well done that gives me a thrill and keeps me motivated to keep doing it!

Overview

Hired 8 times

Background checked

5 employees

11 years in business

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2 photos

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Reviews

3.7

3 reviews

67%

33%

Beth M.

Jun 3, 2016

Erin did a phenomenal job helping me reorganize my closets and garage. I had accumulated a lot of belongings and needed to purge, Erin was there to the rescue. She was patient with me during decision making, kind but firm in her helpfulness. I would recommend her for any cleaning or organizing job. I will definitely be hiring her back in the future! Thanks Erin!!

Jordan M.

Jun 27, 2016

Hired on Thumbtack

She went way above and beyond, highly recommend

Apartment Cleaning

Jackie N.

Jun 25, 2016

Hired on Thumbtack

Erin is a wonderful, hard-working woman. However, the quality of her work was way below average. Furniture was left unpolished, glass uncleaned, kitchen sink not cleaned, floors were left dirty (obvious watermarks where plant water overflowed and visible dirt present after scrubbing). No rugs were picked up or moved. I would not recommend hiring her services unless you cleaned alongside to make sure things got cleaned....but then, what's the point.

Cooper Cleaning & Car Detailing's reply

In response to the review that was posted by Jackie N. I just have a few things to say about the matter and my experience of it and then I'll move on. I'm very sorry that you feel the work that I did was sub-par. It's never my intention going into a situation with any client to do sub-par work, take their hard earned money for that work and expect them to be happy and have me back again. My intention is always to go above board and do work I can be proud of, and while I'm all for constructive criticism from clients, family, friends, etc. I don't believe that is what you're trying to accomplish in this forum. I agree with you on some of the points you made-I'll cop to some of it, but not to all of it because I was at your home for nearly nine hours, did not take a lunch break, and was on the phone with my husband very briefly (probably 5-7 minutes total) trying to coordinate schedules for the evening. My point in saying all of this is that I worked practically the entire time & while you’re within your rights to review me however you’d like to, I’m also within my rights to defend myself and clear up any points you missed. From my very 1st correspondence with Jackie something told me that nothing would be good enough for her and she somewhat indicated the same to me while we were chatting a bit when I first arrived. This stuck with me throughout the entire day and I became hyper focused on doing a "better than good enough" job-spending WAY TOO MUCH time on some things I should've let be and not enough time on others. So when it came time to move those rugs, dust that furniture, etc., etc., I was running out of time and could tell my welcome was quickly wearing out. I knew she was not as happy as she could have been and I told her that I felt really badly about it and uncomfortable taking the entire amount of the check and to please write me a new one with whatever amount she thought fair and she refused saying that I had worked hard and that "the check's already been written anyway". I'm not making excuses for myself, like I said before, I'm in agreement with some of her analysis, but to say the entire job was "sub-par" is inaccurate. I knew that I wouldn't be invited back & she did email me saying she wouldn't be using my services in the future. We were both gracious about the exchange and I believed that to be the end of it. I chalked it up as a learning experience about seeking more clarity in regards to client expectations in the future and also to always trust my instincts. Mrs. N. implied that she had never had someone else clean her home before and that she was looking to give herself a break and focus on other things, and that's great. If she or anyone else wants my honest opinion though, I don't think she can handle having anyone else clean her house, but her. I don’t believe that she will ever be happy with anyone else's work but her own and there's nothing wrong with that. What is wrong is to sit behind the safety of a computer screen and tear down someone else's business and livelihood and try to ruin their chances of being hired through a particular site ever again. It's completely gutless, passive aggressive and childish to do that. Especially since you've already told this person that you won't be employing their services in the future, after that person and their business tried to make it (somewhat) right with you-as right as they could make it at the time- by offering to refund whatever amount YOU deemed fair. Its almost as if you didn't take a refund because you'd rather pay and not feel too badly about writing an awful review. In fact, I'm offering again to give you money back-ALL of it this time because I'm even more uncomfortable now than I was before. You’ve made yourself out to be a gracious hero while I'm made out to be the unprofessional & insipid twit. It's unacceptable, unconscienable, and completely void of tact, not to mention an analysis I'm totally undeserving of. I can sleep at night knowing I put 100% into my business and I have many satisfied customers and this is my first negative review. I just find it so rude, unnecessarily destructive, and subjectively biased. You have gone way over the line and you claim to be compassionate. Why try to make me out to be some inefficient, sub-par amateur in front of everyone? You've hurt my business and I deserve an apology. You're out of line and factually incorrect. I've offered to give you money back, admitted my small mistakes and was ready to come back for free the next day to finish. Why go there and say those things? Was it absolutely integral to do that?

House Cleaning

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Erin Daugherty

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I do have a standard pricing system which is subject to change, but I will never quote a price to a customer then pull any funny business with fine print or hidden fees. If I quote a client a certain price, but midway through the job I realize that something is more work than I originally thought, the original price stays the same that time, but if the client would like me to return and do the same job, I will make them aware that the price will be higher going forward. With that being said, the following outlines what's included during a routine cleaning, the rate structure, plus a sampling (meaning it's in no way comprehensive-I offer MANY MORE services than can be listed here) of "a la carte" services Cooper Cleaning offers: General/Maintenance Cleaning in any Sized Home Includes: In All Living Areas (Including Bedrooms) • Vacuuming all carpeted surfaces and moving light furniture to vacuum underneath • Sweeping & mopping all hard floor surfaces, also moving light furniture to sweep/mop underneath • Dusting furnishings & decorative items within reach and dusting baseboards • Dusting ceiling fans within reach while using a step stool • Spot cleaning fingerprints/smudges off of walls • Cleaning switch plates • Removing cobwebs • Cleaning interior windows & sliding glass/French doors (within reach while using a step stool) • Remove trash & re-line trash cans • Tidy up (pick up toys, straighten up papers/books, etc. My normal process is to ask my client for a large bin/basket/container to put items in that I find laying around and the homeowner can put those items back where they belong. If they would like me to put items away I will, but will charge a bit extra if the number of items is excessive) • Polishing wooden furniture Kitchen • Clean & sanitize all countertops • Clean & sanitize all sinks & faucets • Clean outside of all appliances + clean the inside of the microwave • Clean interior windows • Wipe down table and chairs • Sweep & mop the floor • Remove trash, clean & sanitize the inside & outside of trash can, and re-line it • Spot clean cabinet exteriors • Rinse dishes & load/unload the dishwasher (hand washing & drying dishes is an extra charge) • Wipe base boards, chair rails, and back splash • Change out kitchen towels Bathrooms • Clean and sanitize bathtubs, sinks, faucets and countertops • Clean and sanitize showers (glass, tile, etc. wiped down. Grout cleaning is an extra charge) • Clean & sanitize toilets (toilet bowls and outer surface) • Clean interior windows • Sweep & mop floors • Shine mirrors and fixtures • Change out bathroom towels • Take out trash, clean & sanitize inside and out, and re-line the can. Bedrooms • Make beds using existing linens (stripping beds and changing linens is an extra charge) o Studio= $95-1 time/monthly cleaning; $85-recurring (once per week) $90-recurring (bi-weekly) o 1 bedroom/1 bathroom= $105-1 time/monthly cleaning; $95-recurring (once per week) $100-recurring (bi-weekly) o 2 bedroom/1 bathroom= $115-1 time/monthly cleaning; $105-recurring (once per week) $110-recurring (bi-weekly) o 3 bedroom/1 bathroom= $125-1 time/monthly cleaning; $115-recurring (once per week) $120-recurring (bi-weekly) o 4 bedroom/2 bathroom= $140-1 time/monthly cleaning $130-recurring (once per week) $135-recurring (bi-weekly) o 5 bedroom/2 bathroom= $150-1 time/monthly cleaning; $140-recurring (once per week) $145-recurring (bi-weekly) o 6 bedrooms and up= *must be evaluated on a case by case basis *Homes with additional bathrooms will be charged $5 extra per bathroom **Additional charges may apply if there are pets and/or a lot of children in the home **Add $10 per story-any sized home **Add $5 if client needs us to bring eco-friendly products. **For deep and/or spring cleaning the same rates apply, but an hour rate of $10/hour is implemented A la Carte Cleaning Services: (**This is nowhere near a complete or exhaustive list of my services offered. If you need something done that's not on the list, please do not hesitate to ask!**) • Launder clothing (washing, drying, sorting, & folding)= $3.50/load + $1.50/load for any line drying (The client and I will always determine and agree upon ahead of time how many loads are to be done along with any special washing instructions) • Laundering linens& towels (washing, drying, folding)= $4.50/load + $1.50/load for line drying (The client and I will always determine and agree upon ahead of time how many loads are to be done along with any special washing instructions) • Changing bed linens=$5/bed • Interior refrigerator cleaning (includes cleaning & sanitizing fridge/freezer shelves & walls, disposing of old/unwanted/expired food, and putting everything back)=$15.00 • Interior oven cleaning=$25.00 • Deep cleaning cabinets (inside and out)=$5.00/cabinet • Hand washing/drying dishes=$10 • Cleaning grout in shower stalls, countertops, backsplashes=$15-$30 (price depends on size of area to be cleaned and current level of cleanliness) • Cleaning tile floor grout=$20-$45 (price depends on size of area to be cleaned and current level of cleanliness)
What is your typical process for working with a new customer?
Whenever I first encounter a potential client I usually will consult with them via text, email, or phone conversation. I prefer using text or email because it provides an electronic, written record of what's been discussed so there's less to zero misunderstanding in regards to my quoted price, my services, client’s expectations, needs, etc. I do appreciate that some people prefer to speak to an actual person so if that's the case I take a lot of notes and encourage the client to do the same. I'll ask things like: “Do you have any ‘pet peeves’ about what should be paid special attention to or what should be left alone?” Or: “Are you or anyone in your home sensitive to or allergic to any cleaning products?” I will also be repeating a lot of what the client says back to them because this process provides us both a lot of clarity. As long as clients are honest with me about their needs and the current level of cleanliness of their home, I am typically able to give them an accurate quote from this conversation and in my experience a good 99% of people are honest. Once they've been quoted and they decide they would like to try me out, we will decide on a date and time for me to come by and I always confirm (even with recurring, established clients) a day or two ahead of time because people get busy and and forget about other obligations. I come to the house equipped with all of my supplies, my notes from our first conversation and a checklist I've created detailing my services, products I use (both commercial and Eco-friendly) and all of the services the client requested will be checked off on this sheet. I'll ask my new customer for a quick tour of their home to confirm everything that needs to be worked on and this is when I can let the customer know whether or not the quoted price is higher, lower, or still stands & like I stated before, the majority of the time the quote stays the same. I'll also show the customer the supplies I'll be using to see if we need to swap anything out and I'll also give them my rate sheet which contains standard pricing for different sized homes and other “a la carte” services I offer such as: laundry, deep cleaning appliances, and cabinet cleaning. Once that's done, I'll get to work. Depending on what the client asks for, I'll usually take anywhere from 2-4 and sometimes 6 or even 8 hours to finish a home if they need a full service, deep cleaning done and I'll be as discreet and stay out of the way as much as is humanly possible. Once I'm done, I'll ask the client to do a once-over of my work and ask if anything needs to be worked on some more. If they say yes, I'll make a note of it and I'll re-do anything that's not up to their standards until they're satisfied.
What education and/or training do you have that relates to your work?
My career was in the restaurant and hospitality industry before I decided to venture out on my own doing home keeping, so that's where most of my training comes from. I have a ServSafe Food Handlers Management Certificate which is different than and distinguished from a regular Food Handlers card that all restaurant employees must have. I am certified to manage any kitchen in any restaurant in the State of California and I took an entire semester class and sat through a two hour proctored exam in order to earn this certificate and I received a near perfect score on my test. So, what all of this means is that I am fully trained in all California Health Inspectors’ standards of hygiene, standards of food preparation and storage, and standards of facilities’ cleanliness from the kitchen to the dining room to the bathroom. I must make sure any restaurant I work in is always inspection ready-I am the “inspector before the inspector”. This translates very well into the work I do now because it has given me a great eye for detail and makes me very thorough.

Cooper Cleaning & Car Detailing

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