What should the customer know about your pricing (e.g., discounts, fees)?
We charge hourly based on a price for a team of two cleaners. You can book just team or book multiple teams if you have a really big house. We have a two cleaner, two hour minimum and our hourly rate ranges between $50 to $70 per hour depending on the type of cleaning, day of the week, recurring appointments etc. So book a recurring appointment and save some money today.
What is your typical process for working with a new customer?
We can handle everything via email and chat if need be. We're pretty tech savvy. However, nothing beats the personal touch of a phone call for booking your first cleaning. There are lots of questions you have when booking a cleaning and lots that we have. So pick up that phone and give us a call.
What education and/or training do you have that relates to your work?
Our management and office is all college educated. We take pride in education. The cleaners we refer are some of the best in the business. Most of the cleaners we work with have been cleaning professionally for several years. If they're not good enough to clean in our own homes, then we don't refer them to you.
How did you get started doing this type of work?
I founded this company in 2008 after working in the Real Estate business. There I saw first hand the value of a good cleaning in order to prep a home for sale and for move ins and move outs. I didn't find an amazing cleaning service in the city back then and this Maggy Maid was born. Many companies have followed. But we are still here.
What types of customers have you worked with?
All kinds. Lots of different customers from people that live in cozy studio apartments or one bedroom apartments all the way up to mega mansions. I favorite customers are happy friendly people that value excellent customer service.
Describe a recent project you are fond of. How long did it take?
We have referred so many amazing cleanings. Some of the most exciting ones have been for people that live in mega mansions that needed a cleaning before and after an big entertainment industry party. We referred 5 or 6 teams for many hours. So, that was fun for us.
What advice would you give a customer looking to hire a provider in your area of work?
I would recommend that a customer call every cleaning service before they book them. Every home is different and every cleaning is different. It's not like ordering a pizza online. Sure, for recurring cleanings you can click and book. But for the first time cleaning, you need to fully describe your needs and the service pro needs to fully understand your requirements in order to get the most accurate quote possible.
What questions should customers think through before talking to professionals about their project?
Customers should ask pros about their experience with a specific job request. Ask a pro if they have done a certain type of job and how many times. We have referred well over 20,000 cleanings. So we know what we're doing.