Repair IT

Louisville, KY

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About this pro

How does your business stand out?

Repair IT is a locally owned computer repair shop that specializes in computer repair services, business solutions, and technical support in Louisville, KY. Nothing's more important than good service. We offer a full range of computer repair services and professional computer and technology support for small- to medium-sized businesses. We work with all major brands of PCs and Apple computers, laptops, desktops, tablets and phones. We fix phone screens, fix computers that won't turn on, remove viruses, solve issues with printers and more!

What do you enjoy about the work you do?

Our primary desire is to help our customers with their IT and computer solution needs. We are right behind Mall St. Matthews!

Location

Louisville, KY 40207

Years in business

2

Number of employees

3

Times hired on Thumbtack

154

Reviews

73 Reviews
  • Thumbtack Customer Sep 12, 2017
  • Thumbtack Customer Sep 5, 2017
  • Sylvia B. Sep 4, 2017
    Computer Repair
    Verified Review
    Fixed my MacBook in a timely manner. Was quoted $100+ more at the Apple store. Quality work, all the guys are very friendly, will definitely use them again if I need to. (My daughter says you guys are so FETCH!)
  • Sheryl S. Aug 25, 2017
    Computer Repair
    Verified Review
    They were quick and proffessional
  • Thumbtack Customer Aug 19, 2017
    The TV/soundbar mounting project was completed in a timely fashion.
  • Ruth S. Aug 11, 2017
    Computer Repair
    Verified Review
  • Margie G. Jul 27, 2017
    Computer Repair
    Verified Review
    A little expensive but does good work.
  • John S. Jul 16, 2017
    Computer Repair
    Verified Review
    Jeremy took my call and then helped me at their shop. They were great to work with during the entire process!!!!!!
  • Andy K. Jun 8, 2017
    Computer Repair
    Verified Review
    Identified problem immediately. Notified me regarding repair cost and timeframe. Could not ask for better or faster service. They will have all of my future business.
  • Robert C. May 19, 2017
    Computer Repair
    Verified Review
    Repair IT offered to look at my laptop and wave the fee if I could get the laptop to them today. I stopped by and they looked at it and confirmed that something was wrong with the motherboard. Since I just had the motherboard replaced I'll just put what I can on eBay.
  • F. M. May 12, 2017
    TV Mounting
    Verified Review
    Nick is fantastic. He's professional, courteous and knowledgable. I highly recommend him.
  • Dustin E. May 6, 2017
    TV Mounting
    Verified Review
    Excellent work!
  • Tim R. May 1, 2017
    TV Mounting
    Verified Review
    Awesome
    We had Nick mount our 65" curved TV above the fireplace. Nick was awesome. Everything could not have gone any easier. Very timely and professional and most importantly the TV looks great. Would highly recommend.
  • Connie J. Apr 28, 2017
    Computer Repair
    Verified Review
    knowledgeable
    friendly and new their stuff.
  • Dakota Y. Mar 28, 2017
    Computer Repair
    Verified Review
    👌🏻
    Simple and fast at great price.
  • David B. Mar 27, 2017
    TV Mounting
    Verified Review
    Mounting Tv
    Excellent service,clean,professional, on time, what else can you ask for. I will recommend to friends and family
  • Sandra R. Mar 16, 2017
    TV Mounting
    Verified Review
    Tv mounted to wall.
    Quick, pleasant and job done well.
  • Ben S. Mar 5, 2017
    Computer Repair
    Verified Review Updated
    Excellent
    Excellent, Jake was knowledgeable and expedient.
  • Verified Review Original
    Excellent
    Excellent, Jake was knowledgeable and expedient.
  • Brenda B. Feb 5, 2017
    TV Mounting
    Verified Review
    Fantastic work
    Excellent service
  • Kim N. Feb 4, 2017
    Computer Repair
    Verified Review
    Excellent service
    Great people to work with and quick service. Will use their service again.
  • Sree K. Jan 29, 2017
    TV Mounting
    Verified Review
    Best and proffesional
    The person gave exactly what I wanted to have. Simply I could say its a great work and cost effective. I recommend these guys.
  • Connie D. Jan 25, 2017
    Apple Computer Repair
    Verified Review
    Repair IT does good work
    Very responsive and knowledgeable. Very satisfied and will go back again if I should ever need it.
  • Dawn S. Jan 20, 2017
    TV Mounting
    Verified Review
    Excellent job!
    Nick mounted our tv over the fireplace and did a great job hiding the cobles! Very professional and prompt!
  • Guy C. Dec 22, 2016
    Wiring Installation
    Verified Review
    I would highly recommend Repair ITs services. Nick installed a phone jack in my basement at an extremely reasonable rate. He was on time for both the quote and install. He completed a somewhat complex install rather quickly. I will definitely hire them for any future projects.
  • Gene T. Dec 14, 2016
    TV Mounting
    Verified Review
    TV Wall Mount
    Nick installed our wall mount for our TV. He was professional, and didn't take him long since he knew what he was doing.
  • Jean S. Dec 8, 2016
    TV Mounting
    Verified Review
    Great service!
    Great service overall. Courteous and professional, highly recommend!
  • Danielle M. Dec 5, 2016
    Computer Repair
    Verified Review
    Awesome job RepairIT
    First impressions were great! My problem was throughly looked into and was provided a result in ending. I would go back again if necessary and would refer them to anyone who needs help.
  • Kevin G. Nov 22, 2016
    Computer Repair
    Verified Review
    Old PC woes
    The guys at RepairIt were able to get my older PC back up and running after it froze up. Seems that the new windows update was not for me. After thorough examination it was determined that wiping the hard drive and installing an older version was the answer. My old PC is back to running great again. Thanks very much for your help. I will be back if I have other issues and will recommend RepairIt to friends and family.
  • Sabrina T. Nov 18, 2016
    TV Mounting
    Verified Review
    Worth the call
    Nick was very professional. His end results were great, however I wasn't aware there would be a second installment fee for adding a shelf underneath the mounted tv, so that was an unexpecting cost.
  • Mark M. Nov 11, 2016
    Computer Repair
    Verified Review
    Take it here, and get it done.
    It's about time! Finally, computer repair that is efficient and doesn't leave you feeling like you are leaving your equipment with part time kids in a big box store.
  • Raymond B. Nov 9, 2016
    Data Recovery Service
    Verified Review
    Data Recovery Services
    Work was done timely, professionally and thoroughly. The pricing was also very reasonable.
  • Lisa S. Oct 28, 2016
    TV Mounting
    Verified Review
    Use this company
    Another installer from thumbtack didn't show up and never returned calls. Nick was able to install same day. Did a great job on advising on placement and it works great
  • Jim G. Oct 25, 2016
    Apple Computer Repair
    Verified Review
    Great company
    Very knowledgeable group. Highly recommend Jim
  • Lisa O. Sep 21, 2016
    TV Mounting
    Verified Review
    Thumbs up!!
    Very pleased, would definitely recommend !! I called yesterday and they were here next day, mounted my TV above fireplace, did a great job!
  • Joe R. Sep 16, 2016
    Computer Repair
    Verified Review
    Great service
    Quick turnaround ... Very knowledgeable ... Reasonable rates .... Got me back up in 24 hours after a complete crash
  • Kristina B. Sep 4, 2016
    TV Mounting
    Verified Review
    Looks amazing!
    Mounted our tvs and they look great!
  • Pansy M. Aug 30, 2016
    TV Mounting
    Verified Review
    Had a 70" tv mounted on the wall, fast response, job done in about 15, pricing was fair, straight to the point,but no clean up afterwards! Would recommend!!
  • Allison C. Aug 17, 2016
    TV Mounting
    Verified Review
  • David T. Aug 16, 2016
    PC Computer Repair
    Verified Review
    We wanted to reinstall Windows 7 but because Windows 10 had been on the laptop for over 30 days they could not make it happen at a reasonable cost. Now that could cause a low rating but Nick explained things on my level and I felt very comfortable with that I will go back if the need arises.
  • Cheryl P. Jul 27, 2016
    TV Mounting
    Verified Review
    Awesome. Will definitely use them again!!
  • Barbara S. Jul 25, 2016
    Computer Repair
    Verified Review
    Repaired my computer. Nice guys, knowledgeable, quick service, affordable. Would use again.
  • Jeana K. Jul 9, 2016
    Computer Repair
    Verified Review
    They did a great job on the cracked screen on my laptop. Fixed it within one day, very prompt service. I will definitely go back to them if my laptop needs to be serviced.
  • Becky P. Jul 6, 2016
    Computer Repair
    Verified Review
    They checked my computer and fixed one issue. I am waiting to see what happens with another. I will use them again.
  • Dawane M. Jul 6, 2016
    TV Mounting
    Verified Review
    He was very professional and communicated every step of the process
  • Melissa M. Jul 5, 2016
    Computer Repair
    Verified Review
    I didn't get the job done. I dropped the computer off for a quote based on having it directly examined. The quote after that was too much.
  • Crystie B. Jul 2, 2016
    Computer Repair
    Verified Review
    Conveniently located and very nice. Would use them again.
  • Kathy F. Jun 28, 2016
    Computer Repair
    Verified Review
    Very nice gentlemen to work with. There response was so prompt that I couldn't even keep up with it. Also very honest. Highly recommend.
  • Lisa D. Jun 15, 2016
    Apple Computer Repair
    Verified Review
    The service was great! I was kept well-informed of results of diagnostic tests, probable causes of the trouble, potential solutions, parts and labor cost estimates, and a timeline for completion of the job.
  • Steven H. Jun 10, 2016
    Computer Repair
    Verified Review
    I had my laptop back faster then he said. He was knowledgeable and reasonable on price.
  • Tony J. Jun 9, 2016
    Computer Repair
    Verified Review
    Prompt response regarding my issue and diagnosed within 24 hours. Fair pricing and would recommend to anyone in need of computer repair.
  • Bob M. Jun 4, 2016
    PC Computer Repair
    Verified Review
    Set up new desktop and transferred info from old computer. Outstanding professional
  • Norman C. Jun 2, 2016
    TV Mounting
    Verified Review
    Mount large TV and soundbar over fireplace, mount & hook up all audio, hide all cables, and explain function of all components. Nick did an excellent job; loaded and transported entire system from Costco for us. There were several technical problems (mount did not accommodate our stud placement and had to be reordered, etc.) He was pleasant, accommodating, responsive and business-like; answered all questions, cleaned up afterwards. Did not ask for payment until work was done; needed to make several trips over many days, & always arrived when he said he would, kept in contact often. A little pricey with all the other unanticipated cables and extra items we needed, but overall very much worth it. I would definitely hire him again for TV installation or work on Apple or Windows computers, and recommend him highly to our friends.
  • Ann M. Jun 1, 2016
    Computer Repair
    Verified Review
    Wonderful service! Very experienced and polite young man fixed my computer, installed security software etc. in just a couple hours. I would definitely use them again.
  • Sarah W. May 17, 2016
    TV Mounting
    Verified Review
  • Tony H. May 14, 2016
    Handyman
    Verified Review
    Great job. Professional. Will use again
  • John W. May 13, 2016
    Computer Repair
    Verified Review
    Very professional. Great Service.
  • S. M. Apr 29, 2016
    Computer Repair
    Verified Review
    Quick, Reliable, Honest, and Friendly.
  • Don H. Apr 8, 2016
    Computer Repair
    Verified Review
    Quick,fair, and very nice. Will use again
  • Helene A. Apr 3, 2016
    Computer Repair
    Verified Review
  • James E. Mar 23, 2016
    Computer Repair
    Verified Review
    They did a excellent job on my laptop
  • RODNEY W. Mar 15, 2016
    Computer Repair
    Verified Review
  • Monali H. Mar 9, 2016
    Computer Repair
    Verified Review
    Laptop wouldn't start. Jeremy was very helpful in diagnosing the problem and fixing the problem. I was in and out in less than half an hour! Great
  • James F. Feb 24, 2016
    Computer Repair
    Verified Review
    Quick, high quality service for a good price. Recommended.
  • Mary S. Feb 23, 2016
    Computer Repair
    Verified Review
    Nick was excellent- prompt, friendly, up front about what may be wrong and how much it would cost to fix my sister's rapidly dying Lenovo computer.
  • Deb H. Feb 6, 2016
    Computer Repair
    Verified Review
    It wasn't the outcome I had hoped for. The motherboard was shot.
  • Teodora S. Feb 4, 2016
    TV Mounting
    Verified Review
    Very polite, on time, put the TV on the wall in under an hr.
  • Shannon W. Feb 2, 2016
    TV Mounting
    Verified Review
    They mounted two tv's. Great communication. Great job.
  • John Z. Jan 24, 2016
    TV Mounting
    Verified Review
    Mounted TV on wall and connected my DVD player to wifi. professional job good work
  • Brent H. Jan 7, 2016
    TV Mounting
    Verified Review
    Tv was mounted on the wall where I asked the installer. He was quick and efficient.
  • Glenn R. Jan 5, 2016
    Computer Repair
    Verified Review
    Repair IT promptly handled a quite difficult software installation for the contracted price, and the staff person was very courteous and helpful. I will return to them should I need assistance again. Most excellent!
  • Jim C. Dec 22, 2015
    Computer Repair
    Verified Review
    No power to my computer. I was informed by the tech it was probably the power supply . Yes it was the power supply. Job was completed in 5 hours the same day at a reasonable cost. I highly recommend Repair It Jim Carrico A first time customer
  • Blake E. Dec 22, 2015
    Computer Repair
    Verified Review
    Had them repair a cracked screen for my Macbook. Best price I could find! Incredibly helpful and friendly staff with a very quick turnaround rate. Use these guys, they are great!
  • Amrutha G. Dec 17, 2015
    TV Mounting
    Verified Review
    Tv wall mounting.he did a great job .

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We pretty much have standard pricing setup for each situation. Other jobs we quote on a case by case basis.
What is your typical process for working with a new customer?
We find out what the customers problem is and then provide them with Solutions and pricing.
What education and/or training do you have that relates to your work?
We are trained professionals with Mac PC Computer repair, computer training, CCTV installations and home media related.
How did you get started doing this type of work?
We have been doing computer related repair and installations since High School, some of us longer.
What types of customers have you worked with?
We've worked with apartments, condos, homeowners, and even commercial.
Describe a recent project you are fond of. How long did it take?
We installed 4 x 48" TV's, a 100" Projection Screen with Projector, and a 90" LCD. Took us about 5 hours to complete.
What advice would you give a customer looking to hire a provider in your area of work?
Choose someone professional who has a good reputation who will back their service and work.
What questions should customers think through before talking to professionals about their project?
Have an idea of what your end goal needs to look like and what you value it at.