FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Thumbtack pricing is typically a little lower than my set prices.
- What is your typical process for working with a new customer?
Not much different than existing customers. This is a reference business so customer satisfaction is extremely important. I only use Thumbtack when business is slow so I don't use it often.
- What education and/or training do you have that relates to your work?
I have a master's degree in biology and it helps with the chemistry involved in carpet, upholstery, and tile cleaning. I have owned the company for 3 years so most training I have received on the job.