FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on many factors such as: style (double-hung, picture, casement, etc.), material type (vinyl, wood, fiberglass, aluminum), sizes, color, grid patterns, glass options, and any additional installation options needed.
- What is your typical process for working with a new customer?
We meet the customer at their home when it is convenient for them. Once there, we measure the windows or doors they are looking to get replaced. While measuring we check to see if there is any damage that might need to be fixed during the replacement process. After measuring we talk with the customer and give our undivided attention listening to what they are looking for. We provide reading material for customers as well as provide sample products that the customers can feel and see. After getting to know what the customer wants for their home we go over what we can offer them and provide a free estimate. Then it is up to the customer if they wish to hire us.
- What education and/or training do you have that relates to your work?
As a father-son company we have a combined experience of 55 years selling and installing windows. The father James has installed over 50,000 in his career. Justin, the son, is AWDI (American Window and Door Institute) Certified.