What should the customer know about your pricing (e.g., discounts, fees)?
I do not have any standard pricing systems. However, I offer pricing on a case by case basis when working with seller clients. When representing a buyer, my fee is paid by the seller in the form of a selling agent commission.
What is your typical process for working with a new customer?
I have a system for working with new clients. We first conduct a phone interview to answer any preliminary questions. I then schedule a one on one at my office or a mutual meeting location. If you are a new buyer, this one on one meeting is critical to get to know one another. If you are a home seller, our one on one will be at your home after a Pre-listing Interview is conducted over the phone.
What education and/or training do you have that relates to your work?
I am constantly updating my skills by attending various Continuing Education Courses. I have the following Professional Designations:
REALTOR - National Association of Realtors and abide by a specific Code of Ethics
ABR - Accredited Buyer Representative
SRS - Seller Representative Specialist
How did you get started doing this type of work?
I started in 2005 working with Top Producing Real Estate Agents as their Office Manager and/or Transaction Coordinator. I have closed more than 1,000 transactions in my career and have seen just about every pitfall there is in a real estate transaction. I am known as the "Solution Finder" by by piers. If there is a challenge, I can usually come up with a solution. This out of the box thinking has awarded me excellent reviews, repeat and referral clients throughout my career.
What types of customers have you worked with?
From the very seasoned home buyer and seller to the first time home buyer; I have worked with them all.
Describe a recent project you are fond of. How long did it take?
Typically a real estate transaction from searching for a home to meeting at the closing table is a 60-90 day process. Every client I have worked with has been a joy. I feel like when I walk away from the table and I have made a friend, it was a huge success.
What advice would you give a customer looking to hire a provider in your area of work?
Do you research. Do not hire the first one to respond to your request. Interview multiple people and look at their online reviews. Public opinion says a lot. Ask to speak with past clients as well by printing out past sales and just randomly picking 2 clients to call.
What questions should customers think through before talking to professionals about their project?
How long have you been in business?
How many transactions have you successfully closed? How many transactions have fallen through?
Do you have an organized system to get my home on the market or to help me find a home? Can you show me that system?