FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most typical services are $75 an hour for On-Site Support which includes things such as smart home product installations, educating clients, and much more. We also offer a limited amount of our services at $60 an hour if we can complete all of the work remotely without needing to travel to the clients home.
- What is your typical process for working with a new customer?
We offer, no obligation, smart home consultation usually with a fixed-price quote for the work you need done. After the consultation is complete I will go over your options with you. The average job runs around $75 and if I am unable to solve your issue there is no charge, no questions asked. When a new customer reaches out to us we make it our priority to communicate with the customer what to expect from us and what we expect of them. We will outline our entire process and confirm that it is something the customer is willing to agree with. After the agreement is made we will set a date for us to come out and complete the service. Done Wright Technology is highly devoted to customer service and ensuring that each customer leaves happy about the work we completed and we certainly would feel honored if you choose us for your technology needs.
- What education and/or training do you have that relates to your work?
I have a YouTube channel called Wright Near Home where I make videos about smart home products. I graduated in December of 2015 with my Bachelors of Science in Business Computer Information Systems from the University of North Texas. I also currently have a full time job at a major insurance company in their IT department as a performance analyst.