Hired 4 times
7 years in business
(Eastern Time Zone)
Mon - Sat
8:00 a.m. to 7:00 p.m.
Credit card, Cash, Venmo, Paypal, Square
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Need a diagnosis to determine issue
PC or Mac
Bluphin called at 2pm as scheduled and Ben fixed my problem remotely within minutes. As a computer and internet dependent professional that is the kind of service I need to keep my business going and I expect to use this company again.Nov 6, 2018Verified
Bluphin.com was so easy to work with. They sent me an email saying they setup a new Thumbtack Profile for their Cleveland Office and asked me to leave a review based on my past experiences with them and I am happy to do so! I'm going to post this review to their D.C. profile too! They kept me constantly updated, were honest and too the point, and took the time to explain detailed answers to all of my questions. The shipping process made my laptop repair far easier than dealing with traffic, and they passed up multiple opportunities to charge me for the little things that other services nickle and dime you for. Already placing another order to have them take a look at my husbands laptop. Oh, and they send you stickers and fridge magnets!Oct 26, 2018Bluphin.com Computer Repair of Cleveland's reply
Thanks, Debbie! We're glad you like the magnets!
Happy to write a review for such a wonderful business. We are a local non-profit in Buffalo NY and its so hard to have tech that works when you are on a tight budget. Bluphin.com regularly goes above and beyond for us to help get things running, including sometinmes providing free parts and donating A LOT of labor. Can't say enough good things about their team.Oct 28, 2018
Bluphin is beyond awesome. During my first phone call with them my dog kept barking like crazy and I had no idea why. About a week after I received my computer back in the mail I receieved a hand written thank you card and a dog treat in one of those fedex padded mailers! Seriously thoughtful staff. Money doesn't buy that kind of service anymore. Will be using them forever on all my computer stuff.Oct 28, 2018
Worked with Bluphin on my gming computer upgrades and pulling my data off an old one. I am a resident at USC med center and to say I don't have any time is an understatment and they made the whole process painless. They even shipped me an empty shipping box designed just for heavy gaming computers and a pre-paid shipping label to make things easy (you pay for the box and the label, fyi, but it was totoally worth it for the ease and peice of mind) Happy to leave them a review!Oct 28, 2018
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer pricing that beats the competitors and offer discounts for Students, Teachers, Military (Active Duty & Veterans), Seniors, and First Responders. We also have regular sales! Check us out at Bluphin.com for the latest sales!
- What is your typical process for working with a new customer?We help every customer figure out the best outcome for them based on their budget and their needs, even if it's not a profit for us. The proof is in our customers! We have an over 98% return customer rate even 3 years after the first contact with the customer. The results speak for themselves!
- What education and/or training do you have that relates to your work?We are a team of long-time IT and computer repair pros from a number of industries and fields. For computers used, and broken, in about every scenario, we've got you covered.