FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Founding Feather discount. Military and emergency responder discount. Referral discounts for both the referred and the one referring. Subscriber discount.
- What is your typical process for working with a new customer?
A phone call, text, or email to go over concerns, needs, wants and scheduling. Information is gathered like name, phone number, email, address, and how they heard about us, and we mark discount applicable. Then, a reminder email is sent to the customer 24 hours before service so they can change the time or day if needed, or give us instructions if they will be gone. Jared comes and treats the home, the first initial flush out service is the most extensive and time consuming so it takes at least an hour. Jared will inspect as he treats to see if there are pests not mentioned. He can treat inside and outside or inside only or outside only depending on service type, and preference. Once the first treatment is done, and email is sent to the customer where they receive a copy of the service and details and they can rate the service. After that there are 2 week follow ups and contact to make sure the customer is satisfied with the service. If they are not, we come back out to get rid of the stragglers. We rarely have call backs. After a month or two depending on maintenance plan, we come back out to treat and do regular service. Our customers are our life and we do more than the best job, we do all that we know how to do and that's the job done right.
- What education and/or training do you have that relates to your work?
11 years of experience teching, and managing in the industry.