FAQs
- What is your typical process for working with a new customer?
Knowing your customer Knowing all your customer needs Strategically building your service around their needs Sharing your knowledge Its about the entire experience – beginning to end Ensuring consistency of service Sharing customer information where necessary Follow up
- What types of customers have you worked with?
Customer Insight is a very important process of knowing what our customers priorities are rather than presuming. Knowing what our customer actually want means that we deliver a service that suits their needs rather than expecting the customer to adapt to the business needs of the partnership. Designing a service to fit our customer using insight and linking to all services the sales team provides will review and shape processes making sure we are providing excellent and efficient services that suit our customers needs. Not to focus on saving money at the expense of a positive customer experience but to develop services that are fit for purpose, reduce hassles , duplication, repeated customer contact, by getting it right first time.
- What advice would you give a customer looking to hire a provider in your area of work?
How we relate to our many and diverse customers is a crucial part of our overall service delivery. A positive customer experience is an important part of how we aspire to our mission statements to ‘improve people’s lives and make the move as painless as possible and more prosperous’.