What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are fixed and are visually displayed on our website under Services.
What is your typical process for working with a new customer?
Listen carefully to what the customer is requesting.
Repeat for the customer what we believe we heard and understood.
Seek verification of same.
Accept or pass on the customer request.
If we accept, we setup an appointment suitable to the customer and us.
We answer all questions that the customer may have.
We find answers if we do not have them.
We invite customers to watch us service their requests.
What education and/or training do you have that relates to your work?
We have over 20 years of information technology consulting experience from private industry and Fortune 100 companies.
