What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are fixed and are visually displayed on our website under Services.
What is your typical process for working with a new customer?
Listen carefully to what the customer is requesting.
Repeat for the customer what we believe we heard and understood.
Seek verification of same.
Accept or pass on the customer request.
If we accept, we setup an appointment suitable to the customer and us.
We answer all questions that the customer may have.
We find answers if we do not have them.
We invite customers to watch us service their requests.
What education and/or training do you have that relates to your work?
We have over 20 years of information technology consulting experience from private industry and Fortune 100 companies.
How did you get started doing this type of work?
I was laid off for the second time from my Senior Consultant position from the same company, Keane INC, in 2007.
What types of customers have you worked with?
We have served small private companies and numerous residential customers from Tamarac to Richmond Heights.
Describe a recent project you are fond of. How long did it take?
We helped a customer using MS Outlook on a Windows Vista computer migrate to a Windows 10 computer. We were able to migrate successfully all of her 5 GB worth of email to the 2017 Outlook desktop application to her satisfaction. The service took several days to complete. It was difficult because of the amount of research needed to complete the 'simple' migration from Windows Vista to Windows 10.
What advice would you give a customer looking to hire a provider in your area of work?
Customers must be able to communicate what their current problem is.
Customers should not assume that a service provider will understand them.
Customers must be satisfied that a service provider understands the problem.
Customers must make sure that a service provider intends to provide the solution that is needed.
What questions should customers think through before talking to professionals about their project?
Am I expecting the professional to know what I mean without explaining?
Can I explain what the problem is?
What is a satisfactory solution for me?
