It’s free with no obligation to hire
Photos and Videos
Vinyl or linoleum,
Hardwood Floor Refinishing
I had Kevin, the owner's brother of Utah Flooring & Design come and quote my house for a couple different flooring options. Once I paid the 50% deposit communication STOPPED! Refinishing of my hardwood and carpet was scheduled for the same day, but the carpet never got installed, and when I called I was informed it wasn't even in the state. I originally went with these guys because they came and quoted a couple of projects, seemed reasonably priced, and guaranteed to have it completed during the required timeline. But once they got my money, that was that. I called Kevin repeatedly and asked for updates, never got them. Definitely won't use them again, and definitely wouldn't recommend them.Aug 21, 2018Verified
I used Utah Flooring for hardwood refinishing and tile install. Both jobs were done wonderfully. The floors look awesome! Also the installers were great. They let me know what was going on and answered all my questions.Feb 28, 2019Utah Flooring & Design's reply
Thank you for the wonderful review, Shannon! It was our pleasure to make you happy. Thank you for doing business with us and enjoy your new floors!
I didn't know that I had the wrong flooring surface to install hardwood so instead of making it a frustrating experience for me in delaying the project, Jason worked with me in in giving me a discount price to have his crew remove and install the right surface in a timely matter. Because of this we were able to enjoy an installed hardwood floor in our family room in just a few days. Very good workmanship and very friendly service. Kaisa was very friendly and happy to help with the finishing touches of the flooring to make it look very nice.Dec 2, 2017Utah Flooring & Design's reply
Thank you for the review we appreciate your business with us and it was pleasure working with you!
Floor Installation or Replacement
Just started but so far, they've been spot on pre-install..May 14, 2019VerifiedUtah Flooring & Design's reply
Thank you for the review, Joshua! Should you need anything, please let your project manager know so we can address it right away. Thank you for choosing to do business with us!
Floor Installation or Replacement
Pros: Happy with product. Some of the installers were great. Cons: Damage to doors. Credit card charged without final approval. Lots of delays in scheduling. Poor communication between sales and project managers. I wanted to give my business to a local company rather than a big box store. Silly me. When you hear the owner of the business say that your small order isn't worth his reputation with the vendor you know you are done for. I sent an email to the owner describing the door damage with no response. I expected more and won't be recommending this company.Sep 22, 2018VerifiedUtah Flooring & Design's reply
Hi September. We appreciate your feedback and we are extremely sorry for the issues that you have faced, and for failing your expectations. We do care and we want to make things right for you. Please call our customer relations at 801-285-9971 Extension 115 so we can work out a solution to make it better. We look forward to hearing back from you.
- What should the customer know about your pricing (e.g., discounts, fees)?We offer Free Estimates for all our projects. We will schedule an appointment at your house, bring samples and give you an accurate price for your project while in your home. We offer financing with 0% interest for 12 months (That's Right! Free money for a year on approved credit). Call us to schedule your appointment today!
- What is your typical process for working with a new customer?1. Introduction and find out what the customers needs and expectations are. 2. Schedule a Free Estimate. 3. Provide them with a hassle Free Quote. 4. Schedule the Job 5. Install the Job 6. Project Manager Follows up to ensure everything was completed and the customer is 100% Happy.
- What education and/or training do you have that relates to your work?My business partner and I were installers for 15 years so we expect the best from all our installers.