FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I bill on an hourly basis and am willing to quote a not-to-exceed fee ceiling for projects with clearly defined scopes. I offer discounts to clients depending on the volume and duration of the work I complete for them.
- What is your typical process for working with a new customer?
My first step is to clearly define the scope of services that my clients need so they can review and approve this in writing. Discussing their needs is step one for confirming there is a good fit and establishing a positive working relationship. I regularly update clients on the progress of their project and typically close out a project with a discussion of the results.