FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Scrub-A-Dub, you can count on enjoying a clean atmosphere and a reliable source for consistent cleaning services. We prioritize using only top-quality, eco-friendly products and ensuring your clean environment meets the highest standards. Your satisfaction is our utmost priority, which is why our highly trained team members undergo a comprehensive three-week introductory course, ensuring they provide you with the highest quality cleaning services. We carefully vet your cleaning technicians and offer competitive compensation to attract and retain top talent. While our prices may be slightly higher than our competitors’, the unmatched results speak for themselves. When it comes to your home or business, you deserve nothing but the best. We understand the importance of a clean environment for your family, business, and staff, and we're committed to delivering exceptional cleaning quality that exceeds your expectations. We look forward to being your trusted cleaning service provider and experiencing the difference in cleanliness and reliability.
- What is your typical process for working with a new customer?
Our typical process begins by providing you with a standard cleaning check-off list that can be tailored to your specific needs. You have the freedom to include any additional requests or areas of focus before your cleaning routine begins. Upon completion, we conduct an inspection and sign-off to ensure your specific cleaning needs were attended to and met. To provide you with peace of mind and keep you informed, we also offer monthly before-and-after pictures for your records. Our aim is to create a personalized experience that exceeds your expectations, leaving your space clean and cared for. Our goal is to create a personal and caring experience for you. By tailoring the cleaning checklist, maintaining open communication, and providing visual documentation, we strive to exceed your expectations and build a long-lasting relationship based on trust and satisfaction.
- What education and/or training do you have that relates to your work?
Collaboration with the SBA: We have had the opportunity to work closely with the Small Business Administration (SBA), gaining valuable insights and knowledge in the cleaning industry. Extensive training seminars: We have invested over 100 hours in attending various training seminars that cover essential areas such as customer service, business management, cleaning products, and eco-friendly cleaning practices. This continuous learning ensures that we stay up to date with the latest industry trends and best practices. By having a strong educational background and a commitment to ongoing training, we are confident in our ability to provide you with top-notch cleaning services. You can trust us to deliver exceptional results and a high level of professionalism in every aspect of our work.