Ontime Quality Repair
Ontime Quality Repair

Ontime Quality Repair

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Introduction: We consider a customer to be the most important person in our business. We depend on customers to bring us their requirements, and we serve no useful purpose without them. We provide quality repair done right. Guarranteed. I really enjoy my job because i know others can benefit from quality service i provide . I have 20+ years experience I enjoy what i do.
Overview

Hired 74 times

Background checked

1 employee

25 years in business

Payment methods

This pro accepts payments via Cash, Check, Venmo, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2020

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2019

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2018

Featured Projects

17 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

66 reviews

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94%
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Read reviews that mention:


pro avatar
Stephen e.
Nov 26, 2019
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Hired on Thumbtack

Hired on Thumbtack

Ben was awesome. Not only did he complete the work that he was hired to do, he checked my water heater and toilets. He also informed me of where the main gas and water shut off valves are located and how they function. The simple things that I needed to know as a new homeowner.

Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Other appliance • House

Plumbing Pipe Repair
pro avatar
Charlotte G.
Aug 28, 2019
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Hired on Thumbtack

Hired on Thumbtack

He immediately messaged me for my address so he could come take a look at the water heater .. he was there within an hour. He tried his best to figure out a fix so that I wouldn't have to replace the unit. He was patient with all of my questions and was very knowledgeable and polite. His price was extremely fair and he came across as a very trustworthy person. Many times I question if I'm being taken advantage of by a service provider but not this time, I felt extremely comfortable with him. I will call him for any future issues n I would recommend him to all of m family and friends

Details: Yes, the location has an existing heater • Gas tank (standard) • Rheem • Attic • House

Water Heater Installation or Replacement
pro avatar
Gus H.
Dec 12, 2018
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Hired on Thumbtack

Hired on Thumbtack

Ben was great. He came and fixed my heater without a problem. He walked me through exactly what he was doing and was transparent the whole time. On top of that, he helped fix my garbage disposal- for free! No joke. He saved me a lot of money fixing a disposal I thought I would have to replace with no charge. Highly recommended!

Details: Repair • Programmable • Central Heating / Cooling • House • The thermostat specialist travels to me

Thermostat Installation or Repair
pro avatar
Linda h.
Mar 5, 2018
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Hired on Thumbtack

Hired on Thumbtack

My tenant had a clogged toilet on a SUNDAY MORNING! I thought it would be impossible to get it taken care of at all, much less soon and at a reasonable price, but Ben of Ontime Quality Repair was there within an hour of when I finally called them, and he fixed the toilet quickly and charged a very reasonable amount! I was amazed to find such professional, dependable service on short notice and recommend him to everybody

Details: Clogged toilet or drain • A few hours to a day • Bathroom • Toilet • Condo/Apartment

Emergency Plumbing
pro avatar
Vanessa D.
Apr 20, 2018
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Hired on Thumbtack

Hired on Thumbtack

Ben is fantastic - quick to respond, arrived on time, knowledgeable, respectful, fairly priced, and friendly! Has a lot of experience in all aspects of construction. He installed a water softener and shower head for me, and I will be having him back to do some electrical work. Highly recommend!

Details: Shower • One handle controls both hot and cold water • 1 shower/bathtub • Less than a week ago • Condo/Apartment • Renter

Shower and Bathtub Repair
Credentials
Background Check

Ben Chen