|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
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About this pro
So I am sure Michael will try to respond back to this and that’s fine. Let’s start with my apartment was extremely clean when my cleaner arrived to begin with. She even mentioned that. I just needed a standard clean which was quoted for 1 1/2 hours but I told Michael he could add more time if the cleaner needed it. I had all my supplies out and ready and I told her what I wanted done. When I was emailed after the clean about my experience I responded back as I knew that’s what they wanted? My cleaner did not touch my floors with a wet mop and did not take out any boxes or recycling etc even after I told her where it should go. Michael contacted me and said he would take care of it. The last thing I expected or wanted was drama from a cleaning company. He proceeded to send me emails from the cleaner stating she did her job etc. why are you sending me the cleaners emails? Especially with her lying. I also have a pic of the hole she tore in my $50 bed skirt with a vacuum but I was nice enough to tell her it’s an accident and not to worry. Now I regret that! This is not high school. Handle it in house and don’t get me involved? If you want drama head this way otherwise there are many other companies. All I wanted was acknowledgment that it wasn’t done. I did not even want anything back!May 20, 2018VerifiedMihalis D.'s reply
Good morning Leah, once again as I mentioned when a cleaner receives constructive feedback from a customer. As the owner of Lazy Susnas it's my decision to be transparent with the feedback we receive from customers. This way they understand exactly what the customers issues where. With regards to the extra hour cleaning if needed. Somne has to reach out to me to advise of the extra 30 minutes otherwise the cleaner does not know so yes we stated that you may require an extra 30 minutes but i was not informed you required this so the cleaner completed the job in the time allocated. Yes, of course I would respond as this is my business. Leah, please lets be clear, there was no drama. All i did was send your feedback to my cleaner and send you the feedback from their perspective. The comment about this not being High School, you have messaged me like 8 times and I mentioned on many occasions that I was addressing it but you just kept messaging and messaging. My cleaners are very experienced, trustworthy and I always listen to both sides. If you were that dissatisfied with the clean (well floors and recycling) and I am assuming the rest of the entire clean was great, why tip the cleaner???? Best of luck, Michael
Update: yes, Michael, that is what I had written immediately after, when I only had time to check a few places that looked OK on the surface. Once we moved in, I had time to look at everything, and it wasn't anywhere near perfect. Do you deny that many places were not even touched by the cleaners? I don't see how you can, photos don't lie! I gathered quotes for a deep clean (for move in) of a 4 bed/4 bath apt. At $400 (tip not included), Michael's quote was double the others but I felt it was more realistic for the job so I booked with him. Booking process was simple. Michael came on time with supplies, his cleaners were a bit late, no biggie. Everyone was polite. I should've known it wasn't going to be a professional deep clean when I saw Michael instructing the 2 high school boys on which product to use on which surface. The cleaning products were not eco friendly. They did work hard for about 4 hrs, but the job was quoted originally for 8 hours which honestly is how long it should've taken for a truly deep clean. The apartment was in outstanding condition to begin with, but did need all surfaces, including inside cabinets to be wiped. I had made this very clear before booking and to Michael in person day of cleaning. After, I checked a few spots and found visible dirt remaining, and the boys went over those areas. Basic things like the kitchen counter had not been wiped properly. I had previously asked Michael that the exhaust fan above the fridge be cleaned of visible dust, it wasn't. The floors were swiffered but they didn't bother getting all the spots just inside of the heating units. Prior to them leaving, Michael asked them to ask me if I was satisfied and after I'd already asked them to clean 4 areas, it was getting awkward. We moved in and now that I'm unpacking, I'm seeing many places that were not touched, at all (see my. Pics of bathroom cabinet for just 1 of many examples). Michael is all about growing his business, but doesn't have professional cleaners. Like I said, the 2 boys clearly worked hard but teenage boys probably don't make for the most experienced cleaners. I have regular cleaners that I use, but figured I'd try a professional cleaning service for this big job. Odd and somewhat disappointing result.Apr 28, 2017VerifiedMihalis D.'s reply
Thank you Maria, I also wanted to clear a couple of things. Firstly, my cleaners are not school boys. Secondly, the job was quoted at 8 hrs but for one cleaner therefore at 2 cleaners on the job of course it halves the cleaning time (so you were not cut short of time). Additionally, I am stunned that you could receive quotes for $200 for a deep clean (for move in) of a 4 bed/4 bath apt. Regards Michael
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- What should the customer know about your pricing (e.g., discounts, fees)?$35.00 - $40.00 per hour $40.00 per hour on weekends or very short notice (within 24 hours). $65 - $75 for Home Styling and Handyman Services.
- What is your typical process for working with a new customer?Communicate through Thumbtack to understand requirements, meet with them to understand exactly how long the clean will require. Explain our process then quote and organize cleaning schedule that suits the client.
- What education and/or training do you have that relates to your work?I have been a professional all my working career and my communications skills are exceptional.