FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We feel that charging by the hour is a disservice to the client. Not only do we, the stylists, feel rushed, but clients are frustrated that they don't know how much a styling session will ultimately cost. A flat, fixed price solves that problem up-front. You know exactly what you're paying from the get-go and you can rest assured that you won't have to pay a penny over that.
- What is your typical process for working with a new customer?
I like to keep a simple, straight-forward process. Here's the steps: Step 1 - Consultation Call to discuss goals and what a successful wardrobe change looks like for the client. Step 2 - With the information gathered, I send the client a mood board with examples of the direction I think we should take the new wardrobe and if they're comfortable with it. Step 3 - Once mood board is approved, I'll go shopping. If the client lives in New York or is in town, the outfits will be prepared for fittings at the stores and we'll meet there. If it's an online client, we'll put together the links to all outfits online and send to the client for purchase. Step 4 - We hold one more Skype call to discuss styling of the new clothes, and there's also 2 weeks of follow-up time for any styling questions or support.
- What education and/or training do you have that relates to your work?
Personal styling was something I did for many years in the retail world, but I also have a lifetime of experience in styling for friends and family members as well. Since we're a new company, we may not have all the credentials of other stylists (yet!), but talent and work ethic is something we have that can compete with the world's best.