FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge by the job and others charge per hour. We try to be competitive but we do bring a culture and experience, and that comes with a elite level of service at every job that we complete. That it's hard for other companies to compete with us. Also, we stride to not provide a cookie cutter type of installation, every home is not the same and everyone has a different movie or music lifestyle.
- What is your typical process for working with a new customer?
We offer a Free Consultation to do a walk through of your home to physically see what a new customer wants completed. It saves us a lot of time and we usually can ask lifestyle questions to give you more ideas and at that time we can recommend and provide more options/advise. After, the Free Consultation, we design or plan and send you a quote, schedule a date for installation, educate, and complete.. Pretty smooth process and we keep you in the loop. Communication is very important in this process. It's impossible to give anyone a quote before we see it, because there is always a misunderstanding, so we stride to do things a little different so we don't have any unmet expectations, or over promising and under delivering.
- What education and/or training do you have that relates to your work?
Home Theater Installation is considered a Trade. We understand how to truly design what a customer wants completed with audio and video equipment and placement. Having product knowledge of what that product can do or can not do. Our training comes from digging into and reading a lot of Audio Video forums of other installers mistakes and wins, reading manuals, calling tech support and who to call on our installation tech network wheel, we get to play with the next and greatest new equipment that comes out. If a Company that provides services and sales electronics, usually will have training from the Brands that they carry. Brands will offer and hold some hands on training classes, and during that time provide more in dept tech support, possible phone numbers to get help when out in the field. There are other options of being members of CEDIA as a example, they hold once a year a brand expo for dealers and during that time you can complete purchased or free training. Also, at one point in a installers life, we were that son, grandson, cousin, that worked on plugging in or working on electronics for our family members when they couldn't do it and we took care of it.