FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For an accurate estimate, we feel it is imperative for us to visit the job, get an assessment, an accurate SF measurement and to speak with the customer in person about their wants, needs and desires for the final outcome of their floor.
- What is your typical process for working with a new customer?
Typically, I come to the home or space, measure, take notes on what needs to be done, wood species, stain color if the floor is being stained, appliances that will need moved, whether the base shoe molding will need to be removed or not and several other common items to cover. I will set down with the customer's and discuss what they want, need and what their final vision is for their space. I go back to the office and put their estimate together and deliver it to them.
- What types of customers have you worked with?
We have worked with small, medium and large residential customers as well as commercial spaces ranging from stores to restaurants and bars. We are available for overnight and weekends as projects deem necessary.