FAQs
- What is your typical process for working with a new customer?
Our goal is to make the process of consulting, quoting, and scheduling as streamlined and easy as possible for the customer. We know the customer's time is precious. We want them to be able to come to us and quickly get what they need so they can move on with their life. This is why we will communicate by means of the customer's preference, be that email, phone, or text message. Once a customer is ready to move forward we will get them scheduled; cover a few key points (e.g. Does someone have to be home on the day of service?); and provide a reminder email, phone call, or text message (customer's preference) the day before the scheduled appointment. We will also follow up after to make sure the customer is 100% satisfied with everything that was done.
- What education and/or training do you have that relates to your work?
We are members of organizations such as the WCRA and regularly attend workshops, seminars, and expos for our industry in order to keep up-to-date on the latest tools and techniques.
- What types of customers have you worked with?
Our typical customer is not simply the one looking for the lowest price, but rather the best VALUE. Our customers value customer service, attention to detail, quality of work, and respect for them and their home above all else. Our goal is to 'go above and beyond' to give them what they deserve each and every time.