Hired 7 times
10 years in business
(Mountain Time Zone - Arizona)
Mon - Sat
8:00 a.m. to 7:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Need a diagnosis to determine issue
PC or Mac
Steven did a great job. He was on time and even though I told him he could leave and come back and finish the job later, he was very tenacious and responded, 'nope, I'm here, let's get it done'. And this was running ethernet wires through a hot attic. I, very much appreciate what he did and feel bad that he was here for 10 1/2 hours. I would highly recommend Steven to everyone. Thank you very very much!!!!Oct 7, 2018Verified
My husband and I are very pleased with his work. Great Cutomer Service!Apr 26, 2018Verified
Definitely would use and recommend to othersJun 11, 2018Verified
Jessica O.May 27, 2018Verified
Eva S.Apr 18, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I typically do not work by an hourly rate. The price I quote is the price you pay, excluding the cost of parts, shipping, and taxes
- What is your typical process for working with a new customer?I typically get as much information from the customer as I can before actually starting the work. After contact via Thumbtack, I typically give the customer my phone number so they can call me, especially if I need more information. Once I have what I need, we may discuss price, but it's typically what was quoted, and no more, unless parts have to be ordered. I will also ask for an email address so I can send a screenshot of the part and its price, so there are no surprises. I complete the work, return the unit and have the customer verify they are satisfied before asking to be paid.
- What education and/or training do you have that relates to your work?I have been A+ certified since 2012 and have been working on computers since the late 1990's.