FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service call/diagnostic fees vary depending on geographic location, type of appliance,age of appliance and the physical location of the appliance. For example, a washer service call where there is a dryer stacked on top of the washer has a higher service call fee than a non-stackable washer/dryer living in a basement or other area where there is ample space to work on the appliance.
- What is your typical process for working with a new customer?
I like to have the full model number and a description of what the problem the customer is experiencing with the appliance prior to scheduling a service call. This allows me to go thru pre-diagnostic checks (looking at mechanical drawings and electrical schematics of appliance) and in many cases affords the opportunity to make a successful repair on the first service call.
- What education and/or training do you have that relates to your work?
Started in the industry in 1982, attend various manufacturer trainings, classes and conferences over the years. Formal education includes an undergraduate degree in Business and an MBA.