FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, general projects such as loading and/or unloading are billed hourly and standard projects (like piano moves) are billed at a flat fee. We NEVER charge for quotes or consultations. Military, police officers, firemen and teachers receive $40 off services booked with us.
- What is your typical process for working with a new customer?
We like to speak with all of our customers. We'll start with a phone "meetup" to discuss the details of your project. Next we will schedule an appointment for service. Should your project require more support, we can submit a detailed proposal, then schedule a convenient day to begin your job.
- What education and/or training do you have that relates to your work?
Our Valu Moving staff receives training through a nationally recognized mover's academy and are educated on how to relocate goods safely and skillfully. All of our movers accumulate 40+ hours of on-the-job training as well.