Hoosier Brothers Construction
About this pro
Hoosier Bros. did a good job of evenly staining my fence, deck, and pergola. Based on their performance, and Al's agreement with me on additional pricing, I added some work in other areas. We got my house ready to go on the market on time, and it sold! While we had some tricky weather to work around, overall I was satisfied with the work.Apr 17, 2017Verified
My main point of contact with Hoosier Brothers Construction and Roof has been Al Babkoff, who I assume is the owner of the business. I paid Hoosier Brothers to repair a leak in my roof around my chimney as well as some other minor exterior damages and the interior damage caused by the leak. A Hoosier Brothers crew (including Al) began tearing off my roof on the afternoon of 17-Sept-2016, after arriving many hours later than promised. They failed to complete repairs that evening and did not sufficiently protect the roof for the night, despite their assurances that it was water-safe. Overnight, a rain storm came through and I woke the next morning (18-Sept-2016) to standing water throughout my living room and dining room. I texted and called Hoosier Brothers immediately to inform them of the problem. Al said he would be there in 30 minutes but instead arrived almost two hours later to survey the damages. Al accepted responsibility for the new damages and verbally agreed to repair them at no additional cost. Work continued on the roof that day but was still not completed by evening. Al said his crew would be back the next day (19-Sept-2016) to complete the work. No crew ever arrived. Repeated phone calls and text messages inquiring when they were going to arrive went unanswered during the day. I eventually got a response from Al that he would personally visit my house the next day (20-Sept-2016) to complete the repairs himself. Neither Al or any agent of Hoosier Brothers ever showed up that day. The only communication I received was that Al was nearby, waiting for another tradesman, and they would be arriving soon. At this point, all communication with Hoosier Brothers and Al has ceased and I can only assume they do not intend to finish the job they started or repair any of the additional damages they caused. Al and his crew left my roof and my home in disarray, with significantly more damage and more exposed to the elements (big holes in roof) than when they began. I filed complaints with the BBB and the Texas Attorney General. Luckily I used my credit card and have filed a dispute with them as well. I will be contacting a lawyer soon.Sep 25, 2016Verified
Al is a nice guy, and the work was decent. Communication was awful, though. Too many unanswered questions, and a promised insurance claim was never made.Feb 16, 2017Verified
Work Order Requested: Install Tile – install 200 square feet of tile in master, guest baths and laundry room. Install Vanity – labor only to install three vanities. Owner purchased the materials. Trim Out Mirror – labor and materials to trim out the oversized mirror in the master bath. Install faucets in the master and guest baths. Modify lights in the master and guest baths. Install toilet in the guest bath. Install cut-off valve. Install tub faucet. Custom cabinet. Out of pocket materials were paid by the home owner. Pros: The company provided us a detailed work estimate of the cost of labor, installation and work to be done. The estimated time frame was one week to have the work done. One guy who knew what they were doing and did the work of three or more. Cons: At the start. We had contacted the owner ahead of time to meet us at the supplier location he recommended to look at vanities, tile, sinks and faucets at a designated time. He was late and showed up 15 minutes till the store closed which rushed us into discussing our ideas. During the remodeling process, many calls and text messages were left unanswered or not taken on questions we needed answers for. We did not know when they would show up and a week went by that we heard nothing or seen anyone. Late starts in the day meant they worked till into the evenings and nights. It was an inconvenience when promptness of the times they would say they would be there and not show up till later. Nights were spent cleaning up in the garage where materials were cut. This should have been a job for at least 3 workers to get this work done but often this was left for only 1 worker to do. He worked his butt off to get the work done and we appreciate him. This is likely why the work took longer than estimated over a three week period. After the main items were installed and painting of the vanities, the workers painting the base floor trim and walls failed to notice the colors did not match. There are blotch areas left on the walls that we are left to paint. We have to repaint the entire guest bath walls and trim that was not expected. The master bath floor and door trim will also be done by us. The mirrors and lights were left dusty and glue still on the mirrors that will have to be cleaned. We will also be having to clean the floor tile from paint dropped when they painted.Sep 28, 2016VerifiedAl B.'s reply
Scott, I apologize. I had no idea you guys were so upset. when we last spoke and I asked you if there were any issues you didn't bring the majority of these complaints up. I think there may be a little bit of confusion on how some of these events did take place. I'll start from the beginning and work my way down. First I was not late to anything that first night. You were out looking for ideas at my request and I was meeting another client. We spoke as I was pulling up the their house and I told you if you guys found anything I could swing down and pick it up that night, after the appointment with my other homeowner. We never had a scheduled appt in any way, shape or form. Now I did get down there 15 minutes before they closed but that's plenty of time to pick up materials as we had discussed. During the remodeling process many calls were not taken, but many, many were taken. I try to answer as much as I possibly can but I am trying to run a business and it's difficult to be on the phone with one person all the time. As to the missing week, at the beginning of the job you told me you were scheduled to be out of town that week. I planned accordingly. Now I do admit i have some health issues that had me sidelined for a chunk of that time, and I do apologize that I wasn't personally available but I'm certain the jobsite foreman, Austin, had a dialogue with you most of the week. But again, I'd planned around the schedule you provided. The first night they were there late I told you I would address that with the crew. You told me that the late nights were perfectly fine with you and gave them permission to continue. So I'm not sure why this is a complaint now. I personally swept up that garage a few times and I know none of my employee's left the cleanup to you. But I did start the entire job by letting you guys know that a major renovation like this means your house is a construction zone. We try and limit the impact on the home as much as possible but things will get messy. We don't leave them messy though. I was stretched thin on this one I admit, but just as there were times when my foreman was there alone there were also days where we had 6 guys out there. This is most likely one reason why the job ran over. It could also be the scheduled 1 week work trip that you had. That would set us back about 7 days. There was also quite a bit of work you asked us to do, as the job progressed, that wasn't in the original scope of work. Installing new cut off valves on every fitting in both bathrooms, roughing in a new faucet on the master bath tub, painting the trim and walls and making a custom shelf, with a tile countertop, to join the two vanities together. That's quite a bit of work to add to a scope and not expect the job to take longer. I apologize, this is my fault for not re-addressing the timeline when the extra work was requested. The walls and trim were a paint match. You told my employee that all the paint was the same color, in fact I'm fairly certain you still are adamant about that. But the paint matched in one room and the same can of paint did not match in the other. I offered to personally come and rectify the situation but you said you wanted to take care of it yourself, so those items were taken off your final bill. The last day on your job was solely spent cleaning. The final walk through with Austin before you paid us would have been an ideal time to bring up any cleaning issues that were missed. I'm certain, when we were on the phone settling up I asked you, multiple times, if there were any issues that needed to be addressed. You gave me confirmation that the job was completed. I apologize if my tone was argumentative. That was not my intention. If the problem items are not finished off yet, I'm still happy to come out myself and address them. Thank you, Sir for choosing Hoosier Brothers Construction. Al Babkoff Hoosier Brothers Construction 214.578.1933 email@example.com
Came out and repaired the roof. Did great work!Sep 9, 2016Verified
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- What is your typical process for working with a new customer?Typically I like to meet with a customer and let them tell me and show me what it is they want. After getting all the information I can, I will show them how we can adapt our services to fit their wants and needs. Many construction company's have cookie cutter products. Making the same things on different jobsites. Building the same pergola at 10 different homes is not an accomplishment to me. I want to make my homeowners dreams become a reality.
- What education and/or training do you have that relates to your work?I have a very diverse background in the trades. This allows me to see a problem from multiple viewpoints. This is a great asset as I see a overall picture and not the more trade-centric view of a plumber or electrician. You can show a problem to 4 different trades and you will get four different answers. I see through it and find what works for the overall picture.
- What questions should customers think through before talking to professionals about their project?What is my goal and what is my budget for this project? What do I want to focus on? For instance, when remodeling a bathroom, what is your motivation for the project? Most people doing a remodel in a home they plan on staying in for years will want the best components they can afford. Another homeowner may be prepping their home for sale and would prefer builder grade components that are new and nice but won't break the bank.