Hoosier Brothers Construction

Scott, I apologize. I had no idea you guys were so upset. when we last spoke and I asked you if there were any issues you didn't bring the majority of these complaints up. I think there may be a little bit of confusion on how some of these events did take place. I'll start from the beginning and work my way down. First I was not late to anything that first night. You were out looking for ideas at my request and I was meeting another client. We spoke as I was pulling up the their house and I told you if you guys found anything I could swing down and pick it up that night, after the appointment with my other homeowner. We never had a scheduled appt in any way, shape or form. Now I did get down there 15 minutes before they closed but that's plenty of time to pick up materials as we had discussed. During the remodeling process many calls were not taken, but many, many were taken. I try to answer as much as I possibly can but I am trying to run a business and it's difficult to be on the phone with one person all the time. As to the missing week, at the beginning of the job you told me you were scheduled to be out of town that week. I planned accordingly. Now I do admit i have some health issues that had me sidelined for a chunk of that time, and I do apologize that I wasn't personally available but I'm certain the jobsite foreman, Austin, had a dialogue with you most of the week. But again, I'd planned around the schedule you provided. The first night they were there late I told you I would address that with the crew. You told me that the late nights were perfectly fine with you and gave them permission to continue. So I'm not sure why this is a complaint now. I personally swept up that garage a few times and I know none of my employee's left the cleanup to you. But I did start the entire job by letting you guys know that a major renovation like this means your house is a construction zone. We try and limit the impact on the home as much as possible but things will get messy. We don't leave them messy though. I was stretched thin on this one I admit, but just as there were times when my foreman was there alone there were also days where we had 6 guys out there. This is most likely one reason why the job ran over. It could also be the scheduled 1 week work trip that you had. That would set us back about 7 days. There was also quite a bit of work you asked us to do, as the job progressed, that wasn't in the original scope of work. Installing new cut off valves on every fitting in both bathrooms, roughing in a new faucet on the master bath tub, painting the trim and walls and making a custom shelf, with a tile countertop, to join the two vanities together. That's quite a bit of work to add to a scope and not expect the job to take longer. I apologize, this is my fault for not re-addressing the timeline when the extra work was requested. The walls and trim were a paint match. You told my employee that all the paint was the same color, in fact I'm fairly certain you still are adamant about that. But the paint matched in one room and the same can of paint did not match in the other. I offered to personally come and rectify the situation but you said you wanted to take care of it yourself, so those items were taken off your final bill. The last day on your job was solely spent cleaning. The final walk through with Austin before you paid us would have been an ideal time to bring up any cleaning issues that were missed. I'm certain, when we were on the phone settling up I asked you, multiple times, if there were any issues that needed to be addressed. You gave me confirmation that the job was completed. I apologize if my tone was argumentative. That was not my intention. If the problem items are not finished off yet, I'm still happy to come out myself and address them. Thank you, Sir for choosing Hoosier Brothers Construction. Al Babkoff Hoosier Brothers Construction 214.578.1933 al@hoosierbrosconstruction.com