What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is competitive and varies according to what needs to be done.
What is your typical process for working with a new customer?
We contact customers by phone to make sure we are the service they are looking for and that we can help them out. Then we like to meet with a potential customer, discuss their ideas for what they want to do in their bathrooms, whether it is a full bathroom remodel, or just a shower or bathtub conversion or a new glass shower door or enclosure. We look at the space we will be remodeling and discuss exactly what the customer would like to see happen and their budget. Budget will control a lot of what can be done. We are happy to help guide a customer so that they can stay within their budget.
What education and/or training do you have that relates to your work?
We have been doing bathroom remodeling and installation of ceramic tile for over 20 years now both residential and commercial. We have been in the construction industry for over 40 years.
How did you get started doing this type of work?
Started as a mason in technical school and then became a home builder, began doing my own installations of hardwoods and ceramic tile. With all the economic changes, we got into doing commercial ceramic tile installations which kept us on the road for many years. We did residential remodeling and ceramic tile installations and found it rewarding helping people achieve their dream bathrooms.
What types of customers have you worked with?
We have worked with all types. Ones that want a full bathroom remodel where cost is no object to people that want a new glass shower door.
What advice would you give a customer looking to hire a provider in your area of work?
Be very careful to compare apples to apples. Just because someone works "cheap" or "cheaper" than another quote, make sure they are doing the same work with the same materials.
What questions should customers think through before talking to professionals about their project?
Think through a budget.
Have an idea of what they want to have done.
What part of the job is the most important to them, especially if budget may be an issue.
Have pictures of bathrooms, vanities, showers, tubs, or anything else they might like.