FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly rate is based on the number of hours purchased. The more hours purchased, the less the cost. We have a one-time registration fee of $49. NM Gross receipts varies by city, but is usually around 7.5%. We provide a first responder, military, and teacher discount with proof of profession. Payments can be made up front or spread out monthly. We offer a money back guarantee for the unused hours if you cancel within 60 days, meaning that you can break your contract without a penalty.
- What is your typical process for working with a new customer?
Step one is to call and book a FREE consultation. We will send an education consultant to your home (or other designated location) who will provide all the details on how Tutor Doctor works (such as guarantees, supervision requirements, ability to transfer hours to another student, etc), what to expect, evaluate the student, and set goals. Step two is to enroll. We will complete an enrollment form and take full or partial payments. Step three is to match a tutor. Depending on the subject, flexibility of family, tutor availability, etc, matching will take 2 - 14 days. Usually it's within a week. Step four is for the tutor to reach out to you based on discussed availability and set the first appointment to come to your home (or other location you designate like a coffee house or library).
- What education and/or training do you have that relates to your work?
Our tutors are typically teachers, working professionals such as engineers, and undergraduate/graduate students. All tutors have received a background check through Tutor Doctor or the public school system. Each has been vetted and trained on the Tutor Doctor system. We seek out tutors who have taught in the classroom or have prior tutoring experience.