FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You may initially laugh at my pricing guarantee seen on the demo video (see tillison.com) home page. As I'm sitting in the airplane, I say, "if this isn't one of the best "flight lessons" you've ever had, the whole thing (presentation) is free...and I buy you dinner!!!" This outrageous guarantee sums up my outrageous commitment to deliver excellence to each and every presentation. Also, I am sensitive to the customer's budget and work on a case-by-case basis to insure satisfaction is not only guaranteed, but surpassed.
- What is your typical process for working with a new customer?
1) I discover the organization's, needs, expectations and desired outcome. 2) Research the organization. 3) Research the participants. 4) Dig deep to assimilate the culture of the company and the audience. Through the above four steps my goals is to create long-term impact and lasting value for the client.
- What education and/or training do you have that relates to your work?
My training does not come from a book, certificate, or weekend course, but rather from 27 years of "in the trenches" experience, lessons, and interviews with individuals the world over. Although I have a Bachelor of Science in Business, some of my greatest lessons come from the 10,000 hours of flight experiences and observations provided by students, mentors, interviewees and peak-performance teachers.