FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every project is custom-designed, and costs can vary greatly depending on the scope of work. This is why we provide free Design Consultations at the customer's location.
- What is your typical process for working with a new customer?
When a new customer contacts us by phone or online, one of our Customer Service Representatives will schedule an appointment for a free, no-obligation estimate on an outdoor project. Then, one of our Design Consultants will meet with the customer at their location to better understand the customer's needs and discuss scope of work in order to provide the free estimate. For more detailed projects, customers may opt-in for a follow-up appointment at our showroom to better visualize their project.
- How did you get started doing this type of work?
The cost and scope-of-work of outdoor projects can vary greatly, whether the project is as simple as paving a patio or as complicated as constructing an outdoor kitchen with a pizza oven and fireplace. Too often, customers have to hire multiple contractors to complete various pieces of their projects. Deck & Patio Living was born out of the desire to eliminate the headache of dealing with multiple contractors. Now, customers can work with our Design Consultants on their outdoor project from start to finish.