FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe a cancellation policy is needed for both of our benefit. In all fairness to myself, you and other clients, I have a 24 hour cancellation policy. If I am not notified of your cancellation within 24 hours of your scheduled time, you will be charged in full for your reservation.
- What is your typical process for working with a new customer?
We set up a meet and greet. I get info on the dogs background, behavior, skills, triggers, routine and owners expectations.
- What education and/or training do you have that relates to your work?
I am a supporter of support dogs and the APA. I have had dogs and taken care of others my entire life!