|Monday||9:00 a.m. to 7:00 a.m.|
|Tuesday||9:00 a.m. to 7:00 a.m.|
|Wednesday||9:00 a.m. to 7:00 a.m.|
|Thursday||9:00 a.m. to 7:00 a.m.|
|Friday||9:00 a.m. to 7:00 a.m.|
|Saturday||9:00 a.m. to 7:00 a.m.|
About this pro
5 years in business
19 hires on Thumbtack
Chiquita M.Nov 6, 2018Verified
The part about not replying to them was below the read more link. Classy move. :) I adjusted the rating to poor because they didn't work with me so it could have been worse.Jun 18, 2018VerifiedAJ H.'s reply
Mr. Charles if you didn't want to work with us. Why did you respond to our quote. We responded to all of your questions after we sent you our quote with our very clear policies. You did not follow that policy, we respectfully asked why. The fact that you would give a review with a lie that we didn't work work with you is absurd, ludacris, absolutely false. We are not any the business of losing money, our prices are more than fair and reasonable, our service is exceptional, and our customer service is the best you can find. There are a ton of reviews here and business to prove that. Going on a rant because we respectfully asked you what the issue was, after we responded to you in a timely matter is childish at best. You have never used our services, so clearly your accusations are false. Again we are not in the business of losing money, nor time. We make that clear from the very beginning, you evidently misunderstood it or disregarded it. One thing about owning your own business is that you can fire bad customers, and its absolutely clear, that you are not the kind of customer that a Business owner wants to service, we hope everything works out for you, and that you have a better day. Good Day Sir.
The individual who came out was very friendly, worked efficiently and the dog smell is out of our carpet!Aug 13, 2018VerifiedAJ H.'s reply
Thanks a million for patronizing our business and letting others know the quality of our work. It was a pleasure working with you and we hope to service your carpets again on your next cleaning
They never showed up or called to cancel/reschedule. I texted 4 times and called 3 - no responses to any. Two hours after their scheduled time, I left messages to not come - that I had employed someone else. Four hours after their scheduled appointment, I finally heard from them saying they would not make it that day and wanting to reschedule.Aug 8, 2018VerifiedAJ H.'s reply
Hello Melanie, we also greatly apologized for the inconvenience as sometimes, jobs take longer than anticipated, especially when a customer doesn't give us all the details, we are bidding blind with no pics only being able to bid off what you tell us, and the customer adds on while we're there. Then it only cost us more time to keep stopping and answering phones, text, and emails while trying to finish a job, which explains why it took us so long to get back to you. So again as we have already stated, we greatly apologize for the inconvenience it caused you and as we have already stated, we are more than happy to extend a 25% on your next service with us. Thanks a million for your understanding in these matters
Great experience and great value for the service - my only complaint is that machine scuffed up my walls along tight corners and the staircase. Fortunately we just painted and can touch it up after we move the rest of our furniture in.Jun 1, 2018VerifiedAJ H.'s reply
Thanks Greg for being a great customer and for the tip. However it was not our carpet extractor (machine) that scuffed your wall along staircase, it was the hose connected to the machine. From what I saw, they barely touched the wall, and may have only left a scuff because your paint was so fresh. We are very careful coming in and out of residences and are watchful with our equipment. We greatly apologize for any inconvenience it may have caused.
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- What should the customer know about your pricing (e.g., discounts, fees)?Our prices are among the best in the industry for the quality work we provide
- What is your typical process for working with a new customer?A phone call, understanding their needs, listening to the problem, and assessing if we can help. Once that's determined, we can go over pricing, when they need the service provided and our process of fulfilling that service. From their we set the appointment, show up, and fulfill that service with professionalism, excellence, and quality at an affordable rate.
- What education and/or training do you have that relates to your work?My training in the Cleaning Business was homegrown by my Mom (Gloria), my education of this business came from studying at the SBA, being trained by other Janitorial Professionals, and self study. Which includes Commercial Cleaning, Construction Clean Up, Move Ins & Move Outs, Carpet Cleaning, Window Cleaning, Upholstery Cleaning, Stripping & Waxing, General Cleaning, Power Washing, Restrooms, etc.