FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since every project is different, there isn't standard pricing for kitchens or doors. There is a wide range of prices for flooring as well, eg nail down, glue down or floating. There is standard pricing on installation of RTA cabinets and custom cabinets. Installation of doors also ranges, eg, removal of old doors, existing opening, prehung units etc
- What is your typical process for working with a new customer?
We usually meet with the customer at their place or ours. Learn what they want done and make changes if necessary to the customer's satisfaction.Take necessary notes and measurements. Show samples or catalogs to the customer. Make the customer aware of cost of custom and standard products. Provide a quote and time line to complete projects.
- What education and/or training do you have that relates to your work?
I got my experience from working at my family business right after high school. I worked at my family sawmill and manages over 50 employees, work on commercial and residential projects. I started Exotic Wood in 2004 as a single mother of two. Eric joined me in 2009 bringing with him many years of working in all aspects of the cabinet industry. He put himself through college while working full time.