Murray Plumbing

Salt Lake City, UT

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About this pro

How does your business stand out?

Murray Plumbing provides 100% complete satisfaction by providing honest and reliable options at an affordable price, backed up by a 1-year warranty.

What do you enjoy about the work you do?

Murray Plumbing enjoys finding and fixing customers' plumbing issues and letting the customers get back to their daily lives.

Location

Salt Lake City, UT 84128

Background check

Complete

Years in business

2

Number of employees

3

Times hired on Thumbtack

46

Reviews

26 Reviews
  • Lesley G. May 31, 2017
    Water Heater Installation or Replacement
    Verified Review
    Matt was very helpful, responsive, patient, quick, efficient, had good pointers for our new unit and answered our many questions about the best water heater to get. We will definitely work with him again!
  • Jake L. Apr 7, 2017
    Plumbing Inspection
    Verified Review
    Great experience from beginning to end. Would recommend.
  • Lenice W. Mar 22, 2017
    Plumbing Pipe Repair
    Verified Review
    Leaking water Line
    I had a major water leak. Matt had to dig out the pipe, repair and replace it. It was cold, wet, and snowing, but he took care of it for me. I was very pleased with the job. I'm sorry that I haven't given him the review before this.
  • Allan T. Jan 16, 2017
    Plumbing Pipe Repair
    Verified Review Updated
    Great service
    Replaced a freeze proof hose bib. Fast, clean and on time.
  • Verified Review Original
    Replaced a freeze proof hose bib. Fast, clean and on time.
  • Mike N. Oct 10, 2016
    Plumbing Pipe Installation or Replacement
    Verified Review
    Not satisfied.
    The shower pan was installed off center and Matt refused to make it right.
  • Anna L. Sep 1, 2016
    Plumbing Drain Repair
    Verified Review
    Highly Recommend
    Not only were the people who helped me prompt, knowledgeable, and friendly, but they came back out to check on an issue that I thought might be related -- at no charge. I'd highly recommend them to everyone. Thanks, Matt & Anthony!
    Matt M. Sep 14, 2016

    Thanks Anna glad that we could help out!

  • Chris C. Aug 26, 2016
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Matt M. Aug 30, 2016

    Thanks Chris for your business!

  • Candice C. Aug 23, 2016
    Plumbing Pipe Repair
    Verified Review
    Matt M. Aug 30, 2016

    Thanks Candice for your business, we appreciate it!

  • Matt M. Aug 5, 2016
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Timely service and easy to work with.
    Matt M. Aug 30, 2016

    Thanks for taking the time to write a review, we appreciate your business!

  • Ryan D. Jul 20, 2016
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
  • Meg W. Jul 20, 2016
    Plumbing Drain Repair
    Verified Review
  • Sandra N. Jun 21, 2016
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Very responsive and got the job done right.
  • Noelle J. Apr 17, 2016
    Shower and Bathtub Repair
    Verified Review
    Matt was quick to diagnose the problem with my leaky bathtub and replaced my broken garbage disposal in under two hours. He was even nice to my nosy cat! Would recommend.
  • Shaun G. Apr 12, 2016
    Plumbing Pipe Repair
    Verified Review
    Quite expensive for the work that he was asked to complete. 30 dollars in parts and 30 minutes labor bring his total to $240. Might want to shop around a bit before using him.
    Matt M. Apr 20, 2016

    Sorry that you was not happy with our "bid" to cut out and remove a existing leaking hosebib from your rental property and replace with new for the $240.00. Our prices are super competitive with other professional plumbing companys. Good thing we provided you with the free estimate.

  • Madhav R. Mar 25, 2016
    Plumbing Drain Repair
    Verified Review
  • Alex J. Mar 18, 2016
    Plumbing Drain Repair
    Verified Review
    Matt did a great job! He came over right away for what was supposed to be an easy fix and then cleared his schedule and stayed for hours when it turned out to be more complex. Everything's working great now!
  • Eddie O. Mar 15, 2016
    Water Heater Installation or Replacement
    Verified Review
    Very professional and quality combination that speaks for itself.
  • Marla H. Mar 9, 2016
    Shower and Bathtub Repair
    Verified Review
  • Wendy J. Mar 1, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
  • Cheryl M. Feb 26, 2016
    Shower and Bathtub Repair
    Verified Review
    We're very pleased with this plumber.
  • Sarah B. Feb 11, 2016
    Water Heater Installation or Replacement
    Verified Review
    I had a water heater issue and the original person I brought out to give me an estimate was almost 3x more than these guys. The only reason why I didn't end up going with them was a scheduling issue but they were on the ball, kind and understanding of our situation. I'd definitely recommend them just on our phone conversation.
  • Corbin H. Feb 10, 2016
    Plumbing Pipe Repair
    Verified Review
    Matt was prompt and expert in his diagnostic. Would do business again!
  • Alison K. Feb 3, 2016
    Matt is very knowledgeable and quick to respond he takes the time to explain what needs to be done and why and gives you options. He is fair in price and the work is exceptional.
  • Teri J. Feb 2, 2016
    We needed a plumber for a broken water pipe on a Saturday. Murray sent out someone that very day who was personable, responsible, and knowledgeable. I would definitely call them again.
  • Kimo P. Jan 30, 2016
    Snow Plowing
    Verified Review
    I had a two car garage driveway and sidewalks to plow when my snowblower decided not to work. Matt was out in less than an hour, and did a fine job at and affordable price.
  • Liz F. Jan 28, 2016
    Plumbing Drain Repair
    Verified Review
    Our water heater went out and thumbtack referred us to Murray Plumbing, and he called us right away. We told him the situation and he gave us his best quote over the phone. We contacted same day and Home Depot and their bids were hundreds of dollars more, so we went with Murray. We had already been without hot water for 2 days, and Matt went out of his way to work late and came the same day. We found him to be pleasant, helpful, honest and fair. He did a great job. I would definitely use him again, and recommend him to friends and family.
    Matt M. Jan 29, 2016

    Thank You For Your Review, I appreciate the Feedback. Thanks Matt Murray

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We have flat rates for customers, so prices remain the same no matter where the work is performed. Some plumbing jobs have to run on a time/material pricing practice due to there uniqueness.
What is your typical process for working with a new customer?
We ask the customer questions about there unique plumbing problem, evaluate using my 11 years of experience in the field. Write up multiple reliable options for the customer to choose from, once approved we perform the work, once job is complete gather other contact information and collect payment.
What education and/or training do you have that relates to your work?
4 years of trade school at Salt Lake Community college, 8,000 plus hours of on the job experience requirements met by the state, 4 state required tests through PSI passed in which they issued a Master Plumber License.
How did you get started doing this type of work?
I was offered this job through a family member and enjoyed doing the work and continued to stick with the trade and progressed to earn my master plumbing license.
What types of customers have you worked with?
All types you can think of, from commercial, residential, and industrial customers.
Describe a recent project you are fond of. How long did it take?
Repaired a hydronic radiant floor heating waterline where they have discontinued repair parts. So instead of replacing the system we improvised with similar parts from other industries in which the repair was made with no errors.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you feel comfortable with the person making the repairs, can you trust them. Then do your research and ask the tech questions seeing how knowledgeable he his. Ask for credentials and licensing, they should have no problem providing them. Build a relationship with your plumber your pricing will always benefit you in the long run.
What questions should customers think through before talking to professionals about their project?
Do your research, Know what you want, know how much you are willing to pay, be willing to negotiate and the cheapest work is not always the best work.